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Hello there, @jason-john777.
I'll walk you through categorizing your refunds in Quickbooks Self-Employed. I also recommend contacting your accountant to seek assistance in categorizing the transactions.
Here are the steps:
For more information on how to add transactions in QBSE, please refer to this article: Manually add transactions in QuickBooks Self-Employed.
I've also added an article to help you custom your categories in QuickBooks Self-Employed.
If you have follow-up questions, please don't hesitate to leave a message in the comment section. Keep safe, and have a good day.