How to clear an invoice that was already paid that was not matched and now is showing a pastdue invoice in quickbooks online?
Welcome to the Community, district38.
You've come to the right place for assistance with all things QuickBooks. I'd be glad to lend a hand so you're able to clear out those old invoices in your QuickBooks Online account.
To make sure I'm on the same page, is it correct to say the payments were accepted, but not actually marked as paid on the invoices within the system? If so, these invoices can be cleared by voiding them. By voiding the transactions, they'll no longer show as overdue, but will still show in the invoice list so you have a record of the action. Here's how:
1. Hover over the Sales tab, and click Invoices.
2. Locate the invoice you'd like to void, and select it to open.
3. Add a memo with any clarifying details about why you're voiding if you'd like.
4. Click More at the bottom of the page, and choose Void.
It's always a good idea to double check with your accountant before taking certain actions like this in your QB account. If you don't currently have an accountant, you can find one in your area with a quick search on the ProAdvisor site.
With this info you'll be able to clear out the old invoices that are showing as overdue. Please know I'm only a comment or post away if you have any other questions.