Who should be the payee if it went back to our company credit card? Do we need to make ourselves a vendor? New to QB thanks!

Good day, ccrownoble. Thanks for choosing QuickBooks Online as your accounting software. I can help you share information on how to handle this matter.

You'll have to choose the vendor as to whom the refund came out. 

I encourage you to check out these articles that contain about handling vendor credits and refunds in QBO:
 

• Enter a credit from a vendor
• Enter a refund from a vendor

Also, you can visit our Help article page for tips and video tutorials to learn your way around QuickBooks.

You can visit us here anytime if you have any additional concerns about refunds. I'll be sure to help.

I have online QB and when I went to Banking I don't see credit card charges.  I clicked on "next" and saw "credit credit card" but didn't see the refund/credit.  I have 3 different vendor credits open on their account that I need to remove.  I issued a invoice to offset them but the system won't allow me to wash the invoice with the credit.  Help!

Hello teresa ten10!

I just want to make sure I understand your concern correctly. So you received a refund back into your credit card? If so, we can simply record it as credit card credit and not vendor credit. Follow these steps:

1. Go to the + New button and select Credit card credit.
2. Find the appropriate account from the Bank/Credit Account drop-down.
3. From the Category details, select the account where you want to track it.
4. Enter the other needed information.
5. Select Save and close.

In addition, please check this link: Enter a credit from a vendor. This will show you the detailed steps on how to enter and apply vendor credits in QuickBooks Online.

Get back to me if you have more questions I can help. I'll be here!

I need it had to be easy and I was making it really complicated. Thank you!!!!!!

Hi, 

I am searching a way on how to do the correct way on how I can do a bill credit. My business is ecommerce and I do have inventories. When I purchase from my vendor sometimes the items have been returned or sometimes we never got the items. This happened almost everyday but I am still don't know how to properly mark the credit. We used a third property on paying our Purchase Order meaning where using credits on paying our vendor. On my bank statements it shows a direct deposit credit from the third party (credit company) not from my vendor. I am confused on how to mark it on my quickbooks desktop because I also want to properly mark the inventory back as well as the direct deposit from the credit company. Can someone help me on how to do it? Thank you. 

You can manually record a vendor refund into QuickBooks Desktop, Navid1.

You can refer to this article for the recommended steps based on your scenario. This will guide you through the appropriate steps in recording refunds you received from a vendor: Record a vendor refund in QuickBooks Desktop.

I've added an article that'll help you handle your future tasks about recording your vendor's credit: Transfer and apply credit from one vendor to another in QuickBooks Desktop.

You can post an update if you need further assistance. I'll be happy to share some more information to help you with vendor credits.

How about a situation where a credit balance is requested to go back to credit card on file?  The objective is that at the end of this transaction, there are no open items on the account for a zero balance.  Creating a credit card refund would clear the account as well but there isn't a way to clear the open items right?  When I open the pay bills screen, the total credits available is higher than the amount of the invoices owed.

Thanks in advance.

Hello  mrb2022,

Thank you for chiming in on the thread! Could you please provide a screenshot of this? Please remove or block out any sensitive information seeing that this is a public forum. This will assist in resolving this issue. See you soon! 

When I follow those steps, for a $100 return/credit card credit for example, the Vendor Transaction List shows the following:

Vendor Credit $0.00 balance $(100) Total

Credit Card Credit $0.00 balance $(100) Total

Bill $0.00 balance $0.00 Total

Bill Payment $0.00 balance $0.00 Total

This is after Applying both the Vendor Credit and Credit Card Credit to the $0 Bill Payment for the $0 Bill.  The Vendor Summary however, still shows a $100 Open Balance.  Both the Vendor Credit and the Bill Payment have a status of "Applied", and the Bill has a status of "Paid", but the status of the Credit Card Credit is blank.  I believe that is where the issue lies, and I did use Accounts Payable as the Category for the Credit Card Credit, which was the only way to get it to show up on the Bill Payment screen.