How to match the invoices to the Quickbooks deposit.

Playawest45 · ‎July 29, 2025

This is a continuation of the Fixing wrong Products and Service and pass through donations

I created a bank account for the Foundation donations

I moved the service from the Merchandise Sales to Foundation donations bank account by deleting the services and adding back.

That did move the donations from the Merchandise Sales to the Foundation donations bank. However, that broke the match to the Quickbooks deposit so none of the invoices are paid.

How do I get the match back?

jenop2 · ‎July 29, 2025

Thanks for always getting back here to continue with the troubleshooting, Playawest45.

If the deposits were not deleted, they would become unapplied payments or credits. You just need to apply them again through the Receive payments function.

Here's how:

Click the + New button and choose Receive payment.
Choose the name of the customer in the drop-down list for Customer ▼, then select the customer’s name. This displays all unpaid and outstanding credits for your customer.
Proceed to the Payment date field, then enter the day you received the payment.
Proceed to the Outstanding Transactions section and select the invoice or invoices you need to mark as paid.
Scroll down to the Credits section and choose the deposit.
Click Save and close.

Here's an article about this process for more details: Link a bank deposit to an invoice.

If the deposits or payments were deleted, you can follow the usual process of recording the transactions. You can check out this article for a step-by-step guide: Record invoice payments.

Don't hesitate to always tap on us for follow-up and new questions about QuickBooks.

View solution in original post

jenop2 · ‎July 29, 2025

Thanks for always getting back here to continue with the troubleshooting, Playawest45.

If the deposits were not deleted, they would become unapplied payments or credits. You just need to apply them again through the Receive payments function.

Here's how:

Click the + New button and choose Receive payment.
Choose the name of the customer in the drop-down list for Customer ▼, then select the customer’s name. This displays all unpaid and outstanding credits for your customer.
Proceed to the Payment date field, then enter the day you received the payment.
Proceed to the Outstanding Transactions section and select the invoice or invoices you need to mark as paid.
Scroll down to the Credits section and choose the deposit.
Click Save and close.

Here's an article about this process for more details: Link a bank deposit to an invoice.

If the deposits or payments were deleted, you can follow the usual process of recording the transactions. You can check out this article for a step-by-step guide: Record invoice payments.

Don't hesitate to always tap on us for follow-up and new questions about QuickBooks.

Playawest45 · ‎July 29, 2025

If I go to Choose the name of the customer in the drop-down list for Customer ▼, then select the customer’s name, then nothing is display. I asked the wrong question. The problem is not the invoice is not matched to the Quickbooks account.

If I to invoices, note one of those name. Then go back and Choose the name of the customer in the drop-down list for Customer ▼, then select the customer’s name, then I do see the invoice.

I marked your answer as a solution and go looking for the pass through donation question.

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How to match the invoices to the Quickbooks deposit.