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Hello, kitty-barton-kcw.
I want to make sure you're able to get the information of your deleted bill payment.
For now, we're unable to automatically restore it. What we can do is use the Audit Log to recover the details of the deleted transaction so you can re-enter the details into the account.
To access the Audit Log:
To learn more details on how to restore deleted transactions, please check this article: Use the audit log to re-enter deleted transactions.
That's it. This should help you point in the right direction. Let me know if you have further questions. I'll be here to answer them. Have a great day!
i can find the credit card payment I deleted. But cannot for the life of me figure out how to recreate the payment. Help!
Let's get your credit card payment re-recorded in QuickBooks Online, @BZ1.
We have multiple ways of recording the transaction. Before doing so, ensure to take note of the details of the deleted payment. The process of reentering it will depend on how it was tracked before deletion.
I'll show you the main way to do it:
For alternative ways, you can check out this reference for a detailed step-by-step process: Record your payments to credit cards in QuickBooks Online.
Moving forward, this article that can aid you in organizing your transactions: Categorize and match online bank transactions in QuickBooks Online.
Keep me posted if you still have questions or concerns about your transactions in QBO. I'll be around for you.
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