I am having trouble matching the online banking credits to my manually entered vendor credits. I cannot find a way to have a match

I can help you match these transactions, @brooksideres.

You'll just have to create a bill payment to link the vendor credit that you've created with the online banking credits.

To do it, make sure that the total payment amount is $0.00 to link it successfully. Here's how:

1. Click the + New button and select Pay bills.
2. Select the Filter button and enter the vendor name in the Payee field.
3. Select Apply and enter all the information needed (Payment account, Payment date, and etc.).
4. Mark the transaction you want to pay. The credit applied should be the same as the open balance.
5. The payment field should be zero ($0.00).
6. Click Save once you're done.

Check these articles to know more about vendor credits: 

• Enter a credit from a vendor

• Applying vendor credits

Stay in touch if there's anything that you need. I'm always here to assist. Have a wonderful day!

Thanks for the reply.

I still cannot get a match using that method.  

In online banking I have credits from vendors on my credit card.  I can either add, find match, or record transfer.  Transfer is auto highlighted, but I don't think thats what I should do.  I already show a vendor credit, then bank deposit and finally a check in the account for the same amount.  But it still won't match.  What is the correct process to record a refund on a credit card?