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angelinaallen
Level 1

I am missing invoice product / service field - ideas?

when i create an invoice - the product and service field is missing. Ideas to correct it please?
1 Comment 1
ChristineJoieR
QuickBooks Team

I am missing invoice product / service field - ideas?

Let's double-check your invoice settings to see if this field is enabled. Angelinaallen. No worries. I'll be here to guide you through the process.

 

Please ensure that your invoice template includes fields for products and services since the template allows for customization by hiding specific tabs.

 

Once confirmed that the field is enabled, we can start troubleshooting this matter to resolve the missing field by accessing your account using a private browser.

 

Here are the keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + N
  • Safari: Command + Shift + N

 

After that, let's clear the browser's cache. Since it removes its stored files to ensure the program performs efficiently.

 

Furthermore, you can access your account using other supported browsers that will provide the best and most secure experience with QuickBooks.

 

Moreover, QuickBooks offers various types of taxable sales reports that enable you to track items subject to taxes. For more details, refer to the article Reports Included in your QuickBooks Online Subscription.

 

It's my pleasure assisting you here. We are still here to support you again regarding your sales forms within QuickBooks Online (QBO). I'm always happy to help you out again.

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