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houseflexnow
Level 1

I am not being able to create invoices

 
9 Comments 9
AlcaeusF
Moderator

I am not being able to create invoices

Hello there, houseflexnow.

 

Welcome to the QuickBooks Community. I can help figure out why you can't create invoices.

 

We'll need to check the access given to you by the Company or Master admin. You'll need to have permissions to access the areas of Customers & Sales to be able to create invoices. You can let them review your access rights to the company file to ensure you can access invoices.

 

Here are the steps on how to change a user's access rights:

  1. Click the Gear icon.
  2. Select Manage Users.
  3. Choose a user.
  4. Click Edit.

I also have an article here that'll explain to you all types of permissions. You might want to check this article:

 

Get to know user types and permissions

 

Just in case you need help from our Phone Support Team, you can reach them through this article:

 

Get help with QuickBooks Online

 

The Community team is on the lookout for your response. If you're referring to something else, please add more details by leaving a comment below.

Justine121
Level 1

I am not being able to create invoices

All  this has been done, I have full access.  I have had no issues before and all I am trying to do is raise invoices for current clients.

Rasa-LilaM
QuickBooks Team

I am not being able to create invoices

Thanks for joining this thread, Justine121.


Let me provide some information on why you’re unable to create invoices.


We’ve received reports that some customers are unable to add invoices in QBO. This is a current issue, and our engineers are of it (INV-56691). They’re working towards finding a permanent fix for this unusual behavior.  


In the meantime, log in to your clients' companies using a mobile device and create the invoices from there. We also encourage all affected users to sign up to the notification list. Doing so ensures you’ll receive email updates about the investigation.


I recommend you reach out to our QBO Care for further assistance. They can add your company information in a secure space.


Here’s how:

 

  1. Press the Help icon at the top to open the QB Assistant window.
  2. In the Assistant tab, enter the issue/topic in the field box.
  3. Click the Get help from a human link and follow the on-screen steps to complete the process.
  4. Pick Chat for real-time assistance or Callback to speak with an agent.

 

Need help performing any QuickBooks processes? Press here to view our self-help articles. From there, you’ll also see the links to our online tutorials and the QuickBooks Resource Center.


I appreciate your patience while we’re working through this. Feel free to visit the Community again if you have other concerns. I’ll be around to help and make sure you’re taken care of.

Justine121
Level 1

I am not being able to create invoices

Morning, following on from yesterday I still cannot raise an invoice.  The help feature isn't working either it is just a blank page that comes up.  Below is what I can do:

Login

Search and view items

Create new clients

It gives me the option to raise an invoice and anything else in the drop box and regardless of what I choose it will not take me to the next step.

 

I have full access to QB and have verified this, I have even been taken off the system and put back on. 

 

Any ideas?

Justine

AlcaeusF
Moderator

I am not being able to create invoices

Hi @Justine121,

 

I appreciate you for getting back to us here in the Community. I'm here to help you raise an invoice successfully in QuickBooks.


Issues like blank pages and unresponsive options usually happen when there are problems in the web pages. We can use a private browser to open your account and see if you can raise an invoice or contact support from the Help feature.

 

It doesn't use the cache, which stores data that creates browser-related issues. Use these keyboard shortcuts depending on the browser you're using:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift +N

 

If it works, let's clear your browser's cache to have a clean slate, so it'll function efficiently. In case private browsing doesn't work, I suggest using another supported web engine to determine if the issue is browser-related.

 

Additionally, I recommend visiting the following article to learn about how to print invoices or get a link to share with customers listed in QuickBooks: Create invoices in QuickBooks Online.

 

You're always welcome to post any questions you have in this space related to invoices. I'll be happy to help you some more. Have a good day.

Justine121
Level 1

I am not being able to create invoices

Thank you for getting back to me so quickly, we all use Waterfox and no one else is having issues with it at all.

 

Regards

 

Justine

ewingtrucking
Level 1

I am not being able to create invoices

all of a sudden I can not create an invoice on my QB desktop.  IS there anyone that can help me?

 

GlinetteC
Moderator

I am not being able to create invoices

I'll help you fix this, ewingtrucking.

 

The unexpected behavior might be caused by a corrupted file. Let's run the Verify/Rebuild utility to detect the data damage. Running the Verify and Rebuild utilities scans your company file for potential data issues and fixes them right away.

 

Here's how:

 

  1. Click File.
  2. Go to Utilities, then choose Verify Data.
  3. If QuickBooks detected no problems, there's no further action needed. If you receive a message, "Your data has lost integrity," the file is damaged. Just continue to Rebuild Data to correct the problem.
  4. When you Rebuild Data, you'll receive a message to back up your company file, just click OK. The utility starts as soon as the backup is finished.
  5. Click OK when you get the message "Rebuild has completed."
  6. Run Verify Data again to check for remaining data damage.

 

If you're still unable to create an invoice, use the QuickBooks File Doctor to fix your company file.

 

Keep me updated if you have any other concerns or further questions. I'll always have your back.

ewingtrucking
Level 1

I am not being able to create invoices

I verified my account, made a back up, down loaded QuickBooks Tool Hub, used the Program Problems and then the Company File Issues and it worked!!  It is all fixed.  Thank you for the reply and the help.

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