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Community Contributor *

I am trying to mimic the statement format in my excel statement (screenshot here):http://prntscr.com/me5y9k but QB it ends up looking lke:http://prntscr.com/me46b6

So we collect multiple deposit payments over time and slowly subtract it from their total like in my first screenshot.

Is there a way to mimic in QB like this?  

I don't like how it simply says "Invoice" instead of listing the items in the invoice.

And I don't really need the "balance forward" part either.

 

Just a nice simple list of the items on the invoice, showing them all of their payments and the date separately, and the remaining balance.

 

But I just dont see how to do that...

Solved
Best answer 01-30-2019

Accepted Solutions
QuickBooks Team

Re: I am trying to mimic the statement format in my excel statement (screenshot here): http://prn...

Thank you for visiting the Community, @billing9.

 

There's nothing wrong with the dates of the invoice you created. This error appears when you've set the invoiced customer as a sub-customer and billed the parent customer. Let me help you verify this and get it fixed.

  1. On the left panel, click on Sales.
  2. On the Customer page, select the customer you invoiced.
  3. Click on Edit.
  4. Verify if the Is sub-customer box is checked or not.

If you billed the invoice to the parent customer, you'll need to change your sub-customer's settings to Bill this customer


Here's how you can change it:

  1. On the left panel, click on Sales.
  2. On the Customer page, click on the sub-customer you created the invoice for.
  3. Click on Edit.
  4. Under the Bill with parent drop-down, choose Bill this customer.
  5. Click on Save.

Once done, you can now create a statement for the sub-customer with the dates you mentioned above. 

 

However, if you don't have sub-customers set up, let's try performing some browser troubleshooting steps. You can open an incognito/private browser window. Use these keyboard shortcuts:

  • Google Chrome: Ctrl+Shift+N
  • Mozilla: Ctrl+Shift+P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

If you're able to create a statement using a private browser, I recommend clearing your browser's cache to improve its performance.

 

Let me know if you have any other concerns. Have a wonderful day!

View solution in original post

6 Comments
QuickBooks Team

Re: I am trying to mimic the statement format in my excel statement (screenshot here): http://prn...

Hi there, billing9.

 

QuickBooks Online has three types of statements. First is the Balance Forward which represents a particular time frame, usually a month. Second is the Open Item Statement which shows all of the open transactions regardless of the date range. The third one is the Transaction Statement which shows all of the transactions per customer. You can choose either of the three and see which one works for you.


You can also check this article on how to create and manage statements.


You might want to send feedback to our engineers for more customization options for statements. You can send it directly to them by clicking the Gear icon, then choosing Feedback.


You can get back to me if you need further help.

Community Contributor *

Re: I am trying to mimic the statement format in my excel statement (screenshot here): http://prn...

Check this screenshot:

 

http://prntscr.com/me8z0e

 

I could maybe make this work but why is the balance forward on top and saying 0?  I have to set the date range back to October 1st to include everything but when I do that it sets the balance forward to September 30th.

 

Also, why are the dates showing up and not the product name under the details of the invoice?

Community Contributor *

Re: I am trying to mimic the statement format in my excel statement (screenshot here): http://prn...

Check out this screenshot:

 

http://prntscr.com/me8z0e

 

This is workable except for 2 things:

 

1)

- Why is balance forward at the top and at $0?

- I had to set the date starting in October 1st to include the invoice, but when I do that it sets balance forward date to 09/30 - what's up with this?

 

2)  Why is the date showing up in the details of the invoice as opposed to the product name?

Moderator

Re: I am trying to mimic the statement format in my excel statement (screenshot here): http://prn...

Let me chime in to this thread, billing9,

 

The amount that will be shown in the Balance Forward section is based on the balance due of the Start Date. 

 

 

Only the invoice numbers and the created date will only show in the statement form. You can pull up the actual invoice to see the item details.

 

Since we currently don't have a way to customize a statement to show the item or account details, it'd be a great to send a product suggestion though. Please send it by clicking on the Gear icon and selecting Feedback.

 

Let us know if you have any questions. 

 

Community Contributor *

Re: I am trying to mimic the statement format in my excel statement (screenshot here): http://prn...

Thanks for the response.

 

Ok I can deal with it just calling it "Invoice" - but I am still having trouble with these dates.

 

For instance, I have a customer with:

 

Invoice Date: 10/01/2018

Due Date: 03/01/2019

Service Date: 10/01/2018

 

She then made a payment 01/23/2018

 

But when I try and create the statement it says "Can't create all statements"

Screenshot here:  http://prntscr.com/megf4n

 

 

What am I doing wrong with the dates here?

QuickBooks Team

Re: I am trying to mimic the statement format in my excel statement (screenshot here): http://prn...

Thank you for visiting the Community, @billing9.

 

There's nothing wrong with the dates of the invoice you created. This error appears when you've set the invoiced customer as a sub-customer and billed the parent customer. Let me help you verify this and get it fixed.

  1. On the left panel, click on Sales.
  2. On the Customer page, select the customer you invoiced.
  3. Click on Edit.
  4. Verify if the Is sub-customer box is checked or not.

If you billed the invoice to the parent customer, you'll need to change your sub-customer's settings to Bill this customer


Here's how you can change it:

  1. On the left panel, click on Sales.
  2. On the Customer page, click on the sub-customer you created the invoice for.
  3. Click on Edit.
  4. Under the Bill with parent drop-down, choose Bill this customer.
  5. Click on Save.

Once done, you can now create a statement for the sub-customer with the dates you mentioned above. 

 

However, if you don't have sub-customers set up, let's try performing some browser troubleshooting steps. You can open an incognito/private browser window. Use these keyboard shortcuts:

  • Google Chrome: Ctrl+Shift+N
  • Mozilla: Ctrl+Shift+P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N

If you're able to create a statement using a private browser, I recommend clearing your browser's cache to improve its performance.

 

Let me know if you have any other concerns. Have a wonderful day!

View solution in original post

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