The main reason your barcode scanner is reading items as new services instead of existing products is likely due to how QuickBooks Online (QBO) handles item recognition. QBO uses the SKU field to store barcodes, but it doesn't natively support multiple barcodes per item or advanced inventory management features.
Here are some steps to help you resolve this issue:
Check SKUs in QBO: Ensure that all your products have their corresponding barcodes entered in the SKU field. This is critical for QBO to match the scanned barcode with the correct item.
Scanner Configuration: Verify that your Tera scanner is configured to send the correct data format that matches the SKU entries in QBO.
Use a Middleware Solution: If managing multiple barcodes per item or needing more advanced inventory features, consider using a third-party app like Warehouse 15. It supports multiple barcodes per item, allows mobile device integration, and enhances inventory tracking beyond QBO's native capabilities.
Why this happens: QBO primarily focuses on financial management and lacks robust inventory management features, especially for tracking physical quantities across multiple locations or handling complex barcode systems.
Recommended Approach:
- QBO Steps:
- Make sure each product has its barcode in the SKU field.
- Configure your scanner to match these SKUs correctly.
- Using Warehouse 15:
- Integrates seamlessly with QBO to track inventory accurately.
- Supports mobile devices for real-time inventory updates.
- Handles multiple barcodes per item, ensuring correct item recognition.
For a more streamlined inventory management experience, check out Cleverence Warehouse 15, which offers enhanced functionality and integrates smoothly with QuickBooks.
