Hi there, Neil. I'm glad to know that you were able to access your reports in QuickBooks Online (QBO).
To prevent this issue from occurring again, I suggest clearing the browser's cache whenever you encounter difficulties while working with your business within QBO or using a private or incognito browsing mode. Clearing your browser's cache can help optimize your computer's performance and free up storage space. It will allow you to work seamlessly without any interruptions. See these keyboard shortcuts to open a private window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
For a detailed step-by-step process in clearing your cache, check out this article: Clear cache and cookies to fix issues.
Also, I'm adding this article for reference to help you customize or add more details to your business reports in QBO: Customize reports in QuickBooks Online.
You can count me in if you need additional help accessing and managing your reports inside QBO. I'm always ready to assist. Take care, and have a great day.
