Good day, accounts-grapeex. I'm here to help ensure you're able to move your funds from undeposited funds to the petty cash in QuickBooks Online.
When a browser stored a lot of caches, it could cause problems like latency issues. As an initial step, you can press the F5 key on your keyboard to refresh the page.
If you're still can't select an account, we can do some of the basic troubleshooting steps. You can use these shortcut keys depending on the browser you're using:
- Google Chrome: Press CTRL + Shift + N.
- Safari: Press Command + Shift + N.
- Mozilla Firefox: Press CTRL + Shift + P.
Once signed in, go back and move your funds from there. If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or you can press CTRL+Shift and Delete key on your keyboard altogether. You may also try accessing your account using another supported browser.
To learn more about how undeposited funds work in QuickBooks Online, check out the following article: How to Use the Undeposited Funds Account to Receive Payments in QuickBooks Online. This will provide you in-depth details about managing your funds as well as a link to make deposits.
If I can be of additional assistance while working with QuickBooks, don't hesitate to let me know. I'd be more than willing to lend you a hand.
