I can't switch my billing cycle. I'm not presented with the option to switch from yearly to monthly. I can only upgrade.

Thanks for posting in the Community, @jasontaylormedia.

With the Billing & Subscription tab, you can easily update or switch your billing cycle in QuickBooks Online.

A possible reason, if the user was unable to see the switch button, could be the limitation of access to the account. The master administrator has the only full authority to manage the account.

I have here a screenshot below for your reference.



If you’re currently on annual, you can only switch within 30 days before your next billing date. If prompted, you can resubscribe to your old billing cycle before switching to the new one.

You can check this article for further information: Update your billing and subscription info.

Please let me know if you have other concerns. I’ll be right here to help.

Hi. I am accessing my account using the Admin rights, but I have failed to switch from monthly to annual billing. When I click the "Switch" button, nothing happens. Please advise what I should do. Thank you.

I have some details that you have to know, Zianah.

But before we proceed, are you getting an error when switching the billing cycle from monthly to annual? If so, This is an ongoing issue. Our engineers are working to get this fixed as soon as possible. 

In the meantime, I suggest reaching out to our support team so you'll be included in the affected list of users. Here's how to reach them: 

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter your concern.
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.
   
   

For your reference, you can upgrade your subscription, manage your account, view account fees, and many more. I've included these articles for your reference: Account Management.

Reach out to us if you need further assistance with your billing cycle. We're always right here to make sure that we have your back covered.