Solved: I created a credit memo for a refund, then issued a check for the refund amount, but now the refund amount is showing up as existing credit on the customers account.

Aylenf · ‎July 16, 2021

when changing the expense account to AR on theck is saying to please choose a customer

AlexV · ‎July 16, 2021

Hi Aylenf!

Allow me to help you in recording a refund on QuickBooks Desktop.

Yes, the system will ask you to select a customer when using Accounts Receivable in creating a check. This way, we can link it to the credit memo and record a refund successfully. Choose the customer from the Pay to the Order of drop-down.

You may also check the detailed steps here on how to record a refund: Give your customer a credit or refund in QuickBooks Desktop for Windows.

Do you need a sales report? Please check this article: Customize customer, job, and sales reports in QuickBooks Desktop.

Leave a comment again here if you have other concerns. Take care!

IMCB · ‎November 16, 2021

I can't create a vendor with the same name as the customer who will be receiving the refund. How, then, can I apply the credit from the customer to the refund check to the vendor if they're both the same?

DivinaMercy_N · ‎November 16, 2021

Hello there, @IMCB. I'd be happy to share with you the steps on how you can add customers and vendors with the same name in QuickBooks.

QuickBooks Desktop (QBDT) won't allow you to add customers and vendors using the same name. This is to avoid any misinterpretation that could affect your overall accounting data. As a workaround, you can add a special character or digits to the name to save it.

For example:

ClientC- you add C at the end of the name which indicates that this is a customer.
ClientV- you add V at the end of the name to tell that this is a vendor.

Then, to guide you in recording a refund for your customer, here's the article that you can open for the detailed steps: Give your customer a credit or refund in QuickBooks Desktop for Windows.

Also, it's recommended to create a backup copy first before doing any changes to your company file. This is to ensure you have the original details that you can restore at any time in case of data loss or damage.

Stay in touch if there's anything else you need about adding names or processing refunds for your customers in QBDT. I go your back. Have a good one.

EmilyMVP · ‎February 17, 2022

I seem to be stuck on step #3 as there is no "Apply Existing Credits" checkbox.

I wrote the check and I made a credit memo but it is still no zero-ing out my client's balance. Please help!

JasroV · ‎February 17, 2022

Nice of you to join this thread, Emily.

I'll make sure you'll be able to apply the credit to your customer and zero out their balance.

To begin with, I recommend updating your QuickBooks Desktop (QBDT) to the latest release. This way, we can guarantee the program is equipped with the newest features and fixes. Ensure to restart your QBDT for the updates to take effect.

Once done, run the Verify Rebuild tool. This scans your company file for issues and fixes them right away. I'll show you how.

Go to the Window menu and select Close All.
Click the File menu.
Select Utilities.
Click Verify Data and wait for the system to finish checking your file.
Go back to the File menu.
Select Utilities.
Click Rebuild Data.

You can also check this link for more details: Verify and Rebuild Data in QuickBooks Desktop.

If the issue persists, I suggest contacting our support team. One of our live agents can look into your account and check why the Discount and Credits icon isn't feasible on your end.

When everything is all set, you might want to check out this link for guidance on how to manage your customers' payments and accounts:

You'll have my attention whenever you have any additional queries about refunds and invoices. I'm always here to back you up!

Veronicafaye · ‎April 04, 2022

Hi, Hope youre doing great!

Just need you help in clarifying this matter.
So once a credit memo has been created for a customer, how do we create a check aligned with this credit memo? Is there a different process or do we just manually generate the normal/usual process for the check?

Hoping top get a response.

Thank you

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I created a credit memo for a refund, then issued a check for the refund amount, but now the refund amount is showing up as existing credit on the customers account.

I created a credit memo for a refund, then issued a check for the refund amount, but now the refund amount is showing up as existing credit on the customers account.

I created a credit memo for a refund, then issued a check for the refund amount, but now the refund amount is showing up as existing credit on the customers account.

I created a credit memo for a refund, then issued a check for the refund amount, but now the refund amount is showing up as existing credit on the customers account.

I created a credit memo for a refund, then issued a check for the refund amount, but now the refund amount is showing up as existing credit on the customers account.

I created a credit memo for a refund, then issued a check for the refund amount, but now the refund amount is showing up as existing credit on the customers account.

I created a credit memo for a refund, then issued a check for the refund amount, but now the refund amount is showing up as existing credit on the customers account.

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