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lmoran
Level 3

I do not want to use bill pay on-line, I want to continue cutting checks internally. Schedule payment is forcing me to online bill pay every time. How do I stop this?

 
10 Comments
Sidecut
Level 2

I do not want to use bill pay on-line, I want to continue cutting checks internally. Schedule payment is forcing me to online bill pay every time. How do I stop this?

This started with me yesterday. It seems they screwed up and in offering this new feature somehow disabled being able to select Make Payment and print check. Support is useless. There must be thousands of suers with this issue and they dont even know about it.

Sidecut
Level 2

I do not want to use bill pay on-line, I want to continue cutting checks internally. Schedule payment is forcing me to online bill pay every time. How do I stop this?

Just got off with support. Click the "Mark as Paid" button then you'll see the Print Check option at bottom of screen where it usually is. this is the workaround until the fix this.

Charies_M
Moderator

I do not want to use bill pay on-line, I want to continue cutting checks internally. Schedule payment is forcing me to online bill pay every time. How do I stop this?

Thanks for keeping us updated, Sidecut.

 

You can cancel the Online Bill Pay if you're  not using it. Before doing so, please make sure you don’t have any pending transactions.

 

Then, you can follow these steps to cancel Online Bill Pay:

 

  1. On the Pay Bills Online page select the Gear icon. 
  2. Then, Cancel Subscription.
  3. Choose your cancellation reason.
  4. Select Cancel now.
  5. You'll receive an email once the cancellation is complete.

For additional insights about the whole cancellation process, feel free to check out this article: Cancel an Online Bill Pay subscription.

 

Let me know if you have any follow-ups or other questions. I'm always here to help. Wishing you a good one.

Sidecut
Level 2

I do not want to use bill pay on-line, I want to continue cutting checks internally. Schedule payment is forcing me to online bill pay every time. How do I stop this?

I'll file this under clueless tech support response. Really incredible that within your own company you don't understand the problem that you caused.


@Charies_M wrote:

Thanks for keeping us updated, Sidecut.

 

You can cancel the Online Bill Pay if you're  not using it. Before doing so, please make sure you don’t have any pending transactions.

 

Then, you can follow these steps to cancel Online Bill Pay:

 

  1. On the Pay Bills Online page select the Gear icon. 
  2. Then, Cancel Subscription.
  3. Choose your cancellation reason.
  4. Select Cancel now.
  5. You'll receive an email once the cancellation is complete.

For additional insights about the whole cancellation process, feel free to check out this article: Cancel an Online Bill Pay subscription.

 

Let me know if you have any follow-ups or other questions. I'm always here to help. Wishing you a good one.


 

lmoran
Level 3

I do not want to use bill pay on-line, I want to continue cutting checks internally. Schedule payment is forcing me to online bill pay every time. How do I stop this?

Thanks, I did do this, but it takes much longer and loses my memo information every time.  I guess it will have to be a work around for now.

lmoran
Level 3

I do not want to use bill pay on-line, I want to continue cutting checks internally. Schedule payment is forcing me to online bill pay every time. How do I stop this?

I never registered for on-line bill payment, so how am I supposed to cancel a subscription I do not have.  There is a workaround, but it is slow and changes the entire way I have to pay bills.  Can't QuickBooks just fix the problem and allow us to schedule payments without being forced to go to an on-line bill pay I do not intend to use?

Michael K
Moderator

I do not want to use bill pay on-line, I want to continue cutting checks internally. Schedule payment is forcing me to online bill pay every time. How do I stop this?

Thanks for providing an update, @lmoran.

 

Our Product Development Team is aware of the issue and are working hard to resolve it. If you contacted our Support Team already, they should have added you to the list of affected users. This will enable you to receive email updates as our Team nears a resolution.

 

I recommend keeping an eye on your inbox in the meantime until the issue has been fully resolved.

 

Let me know if you have any other questions by using the Reply option below. I'll b here to help. Have a great Thursday!

lmoran
Level 3

I do not want to use bill pay on-line, I want to continue cutting checks internally. Schedule payment is forcing me to online bill pay every time. How do I stop this?

Is this actually being worked on?  As you can see, I was told back in February that a resolution was on the way.

 

Just_me
Level 8

I do not want to use bill pay on-line, I want to continue cutting checks internally. Schedule payment is forcing me to online bill pay every time. How do I stop this?

@lmoran  I received an email, back in February, stating that "it's working as it should" and that they have NO intentions of changing it.  They don't see it as something that is needing fixed. 

So no, it's not being worked on.  

Those of us that are complaining, are just being ignored, other than stupid, unhelpful and unnecessary posts from the QB team.  

lmoran
Level 3

I do not want to use bill pay on-line, I want to continue cutting checks internally. Schedule payment is forcing me to online bill pay every time. How do I stop this?

I just had a painful on-line chat with someone at QB about it also.  Frustrating.

 

 

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