I entered a bill. It's showing PAID, but I can't tell if it's being mailed out and if so. when.

Hi there, @cindithompson.

Let me help you track this transaction in QuickBooks Online(QBO). 

The best way to determine when a bill is marked as paid is to check your audit tog. This is where QuickBooks keeps track of your activities and see who made changes to your books. 

Here's how:

1. Sign in as an admin to access the audit log. Ask your primary admin if you don’t see it.
2. Go to Settings ⚙ and select Audit Log.
3. Click Filter.
4. Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
5. Select Apply.

You can also filter the Audit log's Date change and Events. That way, it would be easier for you to locate the bill payment. 

For additional reference, please see this article: What the audit log can do and how to use it to keep an audit trail.

Should you have any follow-up questions or concerns, don't hesitate to post again here in the Community or leave a comment on this thread. Take care and have a good one. 

Hi @cindithompson,

Hope you’re doing great. I wanted to see how everything is going about the invoice concern you had the other day. Was it resolved?

Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

Hi-

I think I may have asked the question wrong. 

What I mean is this: I want to pay a bill. I go to "Expenses" and enter it. Then, I want to schedule payment. That's where I get tripped up. Is it a Bill? An Expense? I don't see it in "Pay Bills", yet it's showing up as "Paid" (and I know that no check was generated and sent)

Does that make sense?

Best regards-

Cindi

Thank you for coming back to the Community, cindithompson.

I appreciate for adding more details about your concern. This will guide us on how to resolve the issue.

We’ll have to go to the Recurring Transactions screen to check the transaction type. Let me guide you on how to get there.

1. In QuickBooks Online (QBO), tap the Gear icon in the upper right and choose Recurring transactions under Lists.
2. This action will open a screen that shows a list of transactions.
3. From there, look for the entry you’re working on.
4. Then go to the TXN TYPE column to see if it’s a bill or expense.
5. If it’s incorrect, click the drop-down arrow under the Action column to select Delete.

Once done, create the correct transaction type (bill or expense). I also suggest contacting our QBO Care Team to review the setup of your recurring transaction. They can guide on how to set a correct schedule for the entry and explain in detail why it showed as paid.

I’m adding some links below for additional resources. These articles cover all the details on how to create templates for recurring transactions. You’ll also learn when to enter a bill, check, or expense in QBO.

• Create recurring transactions
• Learn the difference between bills, checks, and expenses

Feel free to leave a comment below if you still have questions about paying bills and other transactions. I’ll get back to make sure you’re taken care of. Have a good one.