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theflowerstudios
Level 2

I get an error message when I set up a new invoice. "We can’t save your transaction right now. Your taxes are still being calculated."

 
1 Comment 1
Tori B
QuickBooks Team

I get an error message when I set up a new invoice. "We can’t save your transaction right now. Your taxes are still being calculated."

Hey there, @theflowerstudios.

 

Thanks for reaching out to the QuickBooks Community. I hope you're having a great day so far. 

 

I checked our back end and found a closed investigation for this issue. The workaround posted was to clear the cache from your browser. 

 

Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like the one with your error message. I'm including the links to all supported browsers that contain the steps to clear the cache below. 

 

 

After clearing the cache, make sure to restart your browser so the changes can take effect. 

 

If the issue persists, I recommend contacting our Technical Support Team. This way, one of our agents can review your account in a secure environment and investigate this matter further. 

 

Please don't hesitate to let me know if there is anything else I can lend a hand with. Take care! 

 

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