I have a complex issue that goes beyond the normal person customer service. Is there a way to speak to someone who has some kind of authority?

Hello there, @SDM2.

It's not the impression we want you to have in speaking with our support team. The reason that call takes for a longer time is that we make sure that your concern is addressed accordingly. 

If you want to speak with a representative to fix your concern, I can walk you through how to contact them.

1. Open your QuickBooks account.
2. Go to the Help menu.
3. Click Contact Us at the bottom of the pop-up window.
4. Enter your concern in the dialogue box, then click Let's talk.
5. Choose Get a callback.
6. Input the necessary information to process your call, then select Confirm my call.

You can also post your concern here in the Community. We're here to make sure your concern will be addressed. 

If you have other concerns, you can check out some articles in our help website: QuickBooks Support.

Please let me know if there's anything else that you need. I'm here to help you as soon as I can. Have a great day.

Thanks for the reply Rubielyn_J.  

I have contacted the support team many times.  The customer service people I spoke with are very friendly and professional, but they have the disadvantage of not knowing a lot when it comes to many issues that I have faced over the past several months.  This leads to very long wait times as I am put on hold so they can talk with the next tier of people who do have the training and knowledge I need to solve my issues.  I can understand if I had a simple problem, like how to open an invoice.  But most of my questions are advanced and I would love to have some way of talking directly to someone who knows a lot  about QuickBooks--not just elementary knowledge of simple functions.  Thanks again for your reply.  I'm basically writing out of a frustration that I'm about to make a call to support that I know will take a great amount of time out of my work day to handle.  Thank you.