I have a contractor in QBO, but he's not appearing in tsheets. How do I sync the information so I can track his time and create an invoice?

Hi @mwalker3.

Welcome and thanks for reaching out to the Community for help getting your contractor synced over to QuickBooks Time. I’m happy to help.

Contractors should sync from QuickBooks Online to QuickBooks Time seamlessly. If this isn’t the case, I’d recommend confirming that the contractor is marked to track for 1099 in the QBO setup.

If they are already set up to track for 1099 and are still not syncing to QBT, please let me know and we can determine the next steps.

I’ll keep an eye out for your reply so we can make sure to get this taken care of for you as quickly as possible.

Take Care!

Good afternoon; I am having the same problem for a new contractor. Typically we do not have issue, but this time, unable to sync. I have confirmed the 1099 is checked. A new product service item is also not syncing.

Thank you, Rosanne

Thanks for joining us on this thread, ramoslloyd. 

Did you encounter any error messages when syncing your newly added contractor and service item in QuickBooks Time? This helps us further investigate the main cause of this.

I hope you can respond to me on this thread so we can work on your concern together. Please know I'm ready to assist further. Have a good one. 

I, too, am having a problem syncing between QBO and Time...we haven't changed anything on our end, but after a wasted 2.5 hours chatting with QBO the end result is the same.  I still can't sync my accounts.  Not sure what they did to cause the problem, but after my chat it appears they are unwilling to even look into it!

Thanks for joining this thread, bbarry.

I've taken a look at your account in our systems and can see there seems to be some crossed wires on the back-end for the sync that's currently set up between your QuickBooks Time and QuickBooks Online accounts.

You can rest assured that Intuit will help you get this fixed. I've went ahead and set something in place on my end where an agent from our QuickBooks Time Care team will be reaching out to you to help with resolving the situation.

Please feel welcome to send a reply here if there's any questions. Have a wonderful Wednesday!

I also, am having tremendous issues syncing customers and contractors between QBO and QB Time. This is extremely frustrating and chat has been non-productive. Disappointed to say the least. Tracking billable hours for our clients is an essential function of our business and it's not working with the two newest customers I've added.  

This isn't the kind of impression we want you to have while using QuickBooks Online (QB0) and QuickBooks Time, @Kdavis3529.

I want to make sure your issue in syncing customers and contractors between QBO and QB Time is taken care of, and I'd like to redirect you to the best support group available to get this addressed right away.

Customers and contractors should sync to your QB Time from QBO. Since you're having issues with it, I recommend contacting our QuickBooks Time Support team. I understand you already contacted them before, but they're the best support group that can handle your issue and provide resolutions to resolve it.

You can call the phone number stated in this article to reach them: Contact QuickBooks Time support.

You may want to learn more about managing time in QuickBooks Time. These resources will give detailed instructions:

• Approve and manage time off entries for team members in QuickBooks Time
• Track and manage time in QuickBooks Time

Come back to this post and let me know how the call goes, @Kdavis3529. I'll be standing by for your response.

I have checked to make sure all Subs were checked for 1099 tracking, I even entered hourly rates for each one, I also checked the checkbox in Time to "Import Contractors to the Team"??

Tried paying through Bill Pay.

What else could I be missing?? Other day on the phone the QB time rep. said she didn't think Contractors could use Time???

A rule of thumb in QB, always Refresh the Page after editing!

Not sure but one of these items got my contractors into my team in time.

a) check the box in Time SetUp that says "import contractors" something like that

b) made sure 1099 tracking is on

c) entered in hourly rates for each contractor??

d) REFRESHED THE PAGE!!

However if you have a contractor that may have been an employee or vise versa it looks like the Contractor Status will override employee status?? I guess it's ok for the purpose of getting a total for hours worked and tracking work activity. 

However, I didn't see a way to Invite Sub Contractors to Time??