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joelj01
Level 1

I have a paid invoice. Customer said check never cleared and sent replacement. QB thinks it's fine, How can I look for more of these?

It shows paid in QB but there is no deposit in my bank records. I thought QBO would match it with my bank statements and give me an error
1 Comment 1
Archie_B
QuickBooks Team

I have a paid invoice. Customer said check never cleared and sent replacement. QB thinks it's fine, How can I look for more of these?

Hello there, joelj01.


Thank you for posting here in the Community.

 

I'd like to help and share what I know about processing payments in QuickBooks Online.

 

You can delete the payment that was initially applied to the invoice, then reapply the replacement once it is cleared from the bank.

 

Here's how you can delete the payment:

  1. Go to Sales on menu.
  2. Click on Customers.
  3. Click the customer's name.
  4. Locate the invoice.
  5. In the Invoice screen, click the payment under the payment status.
  6. Click on the payment date.
  7. Once the payment is opened, click More at the bottom and select Delete.
  8. Click on Yes.

 

Also, here's an article on how to manage your bank transactions: Categorize and match online bank transactions in QuickBooks Online

Let me know if you have more questions about processing payments in QuickBooks. I'll be here help. Keep safe!

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