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wtblack
Level 3

I have a vendor credit in QBO. However, the vendor credited my credit card. How to I move the vendor credit to a credit card credit?

 
3 Comments 3
MorganB
Content Leader

I have a vendor credit in QBO. However, the vendor credited my credit card. How to I move the vendor credit to a credit card credit?

Good morning, wtblack.

 

Thanks for reaching out here in the Community. I'd be glad to provide some info regarding the vendor credit you have in QuickBooks Online (QBO).

 

Vendor credits are usually applied when you go to make your next bill payment. Since your vendor has already credited or returned the funds to your card, you don't really need that vendor credit in QBO. You can delete the credit by:

 

1. Hovering over the Expenses tab, then click Vendors.

2. Enter the name of the vendor in the search field.

3. Locate and click to open the vendor credit.

4. Choose More, then Delete at the bottom of the page.

5. Click Yes to confirm.

 

Deleting this entry will remove any chances of the credit essentially being applied twice by linking it to a future bill payment. I always recommend speaking with your accountant to confirm these types of actions within your account. 

 

Additionally, I have an article for you that I believe will come in handy. You can check it out here: Enter a credit from a vendor

 

Please don't hesitate to reach back out if you have any other questions about handling vendor credits or anything else. I'm only a comment or post away.

wtblack
Level 3

I have a vendor credit in QBO. However, the vendor credited my credit card. How to I move the vendor credit to a credit card credit?

Thanks so much for your response. 

The problem is, I have a 3rd party appt that is used for all communication with clients as well as billing and invoices. It automatically drops in Expenses and Invoices into QBO and the only issue I’ve had with it is how it drops Refunds into QBO as Vendor Credit. Haven’t found a way to take that Vendor Credit and zero out the Vendor Credit and apply a Credit Cars Credit. 

MorganB
Content Leader

I have a vendor credit in QBO. However, the vendor credited my credit card. How to I move the vendor credit to a credit card credit?

You're welcome, wtblack, and thanks as well for those additional details.

 

In this case, I would recommend reaching out to the third-party app you're currently using to see if there's any way to change the credit/refund setting, or another workaround they may suggest. You may also want to reach out to your accountant to see if they recommend something like a journal entry or a different notation to record this in the mean time.

 

I'll be here if you have any other questions. Take care!

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