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drstewart512
Level 3

I have gone though the process of receiving payments to invoices. The payments show as "unassigned", even though I have categorized then in Bank Transactions. Thank you

 
Solved
Best answer October 13, 2023

Best Answers
JaeAnnC
QuickBooks Team

I have gone though the process of receiving payments to invoices. The payments show as "unassigned", even though I have categorized then in Bank Transactions. Thank you

It's nice to see you back here in the Community, @drstewart512. Let's figure out why your payment deposits are showing unassigned in QuickBooks Online (QBO).

 

Since customer payments are showing as unassigned even after categorizing them in the bank feed, it's possible that there is no assigned account for your products and services when setting them up for the first time. To rectify this, please refer to these steps:

 

  1. Go to the Gear icon and select Products and Services.
  2. Locate the product or service you used in the payment and click Edit.
  3. Ensure to add a specific account in the Inventory Asset AccountIncome Account, and Expense Account.
  4. Then, hit Save and close.

 

However, if you've already assigned accounts for your products and services, let's redo the categorization to trigger the system to correct the changes. Here's how:

 

  1. Go to the Banking or Transactions menu.
  2. Select the account and click the Categorized tab.
  3. Locate the deposits and select Undo.
  4. Go back to the For Review tab. Then, find the transactions and categorize them again to the appropriate accounts.

 

Furthermore, it's advisable to reconcile your account regularly to ensure that your transactions in QBO correspond to the ones in your bank statement. 

 

Feel free to drop by the Community anytime whenever you have further questions concerning your bank transactions. I'm always available, and ready to assist you whenever you need it. Keep safe and have a nice day ahead.

View solution in original post

1 Comment 1
JaeAnnC
QuickBooks Team

I have gone though the process of receiving payments to invoices. The payments show as "unassigned", even though I have categorized then in Bank Transactions. Thank you

It's nice to see you back here in the Community, @drstewart512. Let's figure out why your payment deposits are showing unassigned in QuickBooks Online (QBO).

 

Since customer payments are showing as unassigned even after categorizing them in the bank feed, it's possible that there is no assigned account for your products and services when setting them up for the first time. To rectify this, please refer to these steps:

 

  1. Go to the Gear icon and select Products and Services.
  2. Locate the product or service you used in the payment and click Edit.
  3. Ensure to add a specific account in the Inventory Asset AccountIncome Account, and Expense Account.
  4. Then, hit Save and close.

 

However, if you've already assigned accounts for your products and services, let's redo the categorization to trigger the system to correct the changes. Here's how:

 

  1. Go to the Banking or Transactions menu.
  2. Select the account and click the Categorized tab.
  3. Locate the deposits and select Undo.
  4. Go back to the For Review tab. Then, find the transactions and categorize them again to the appropriate accounts.

 

Furthermore, it's advisable to reconcile your account regularly to ensure that your transactions in QBO correspond to the ones in your bank statement. 

 

Feel free to drop by the Community anytime whenever you have further questions concerning your bank transactions. I'm always available, and ready to assist you whenever you need it. Keep safe and have a nice day ahead.

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