Good morning, @givenwings.
I apologize for the late reply. I'd be more than happy to get you in the right direction to get this resolved as soon as possible.
Since there could be multiple reasons why this is occurring, I suggest contacting our Customer Support Team. They'll be able to use some of their tools to review your account on the back end.
Check out this link to choose which method you'd like to use to get in touch with them: Contact QuickBooks Time support.
Should you need any further assistance, feel free to ask. I'm always here to lend a helping hand. Take care!