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susyq59
Level 1

I have transactions that are showing up as journal entries. Has this happened to you? What am I doing wrong? How do I fix it?

 
3 Comments 3
ReymondO
Moderator

I have transactions that are showing up as journal entries. Has this happened to you? What am I doing wrong? How do I fix it?

Good day, @susyq59.

 

It's possible that someone who has an access to your QuickBooks Online (QBO) account created these transactions. This is the reason why you're seeing journal entries in your list or reports. 

 

To check, we can open your audit log and review your histories. This is where QuickBooks tracks your activities and see you made changes to your books and what they did.

 

Here's how:

 

  1. Sign in as an admin to access the audit log. Ask your primary admin if you don’t see it.
  2. Go to Settings ⚙ and select Audit Log.
  3. Click Filter.
  4. Use the fields on the Filter panel to choose the appropriate UserDate, or Events filter to narrow the results.
  5. Select Apply.

 

The audit log shows you 150 records at a time. For most transactions or events, select View in the History column to open the audit history. 

 

After reviewing, you can whether to keep the transactions or delete them. I'd suggest consulting your accountant first before taking these actions. This way, we can ensure your books are accurate. 

 

For additional info, you can check out this article: Use the audit log in QuickBooks Online.

 

Feel free to visit us in the Community again if you need assistance. We're just around to help.

susyq59
Level 1

I have transactions that are showing up as journal entries. Has this happened to you? What am I doing wrong? How do I fix it?

My husband entered invoices and such through his login. However, we are not sure why they are showing up as journal entries.

LollyNino_C
QuickBooks Team

I have transactions that are showing up as journal entries. Has this happened to you? What am I doing wrong? How do I fix it?

I'll make sure you'll get the help you need, @susyq59

 

I know how important it is to complete these transactions in your account.

 

I want to ensure I understand the situation better. When entering the invoices, is it imported or added manually? Are you migrating from QuickBooks Desktop to QuickBooks Online? Some transactions like checks, invoices, and payments convert as journal entries when switching from QuickBooks Desktop to QuickBooks Online.

 

Any additional details will help me provide accurate data and resolutions as soon as possible. You can also share with me some screenshots to help isolate this issue.

 

Keep me updated in the comments. Hope to hear from you soon. Take care and stay safe! 

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