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katyo24
Level 1

I have two estimates that are marked "open balance" even though I have entered the payments. See Photo. Thanks.

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Solved
Best answer January 31, 2019

Best Answers
IamjuViel
QuickBooks Team

I have two estimates that are marked "open balance" even though I have entered the payments. See Photo. Thanks.

Appreciate the screenshot you've provided, @katyo24.

 

I'm here to help walk you through clearing out the open balance in your customer's account. Let's get started!

 

Creating an estimate is one of the process in the workflow for recording your business' accounts receivables in QuickBooks Desktop. Here's the workflow:

  1. Create an estimate 
  2. Create a sales order 
  3. Create an invoice 
  4. Record a payment 
  5. Deposit customer payments

Please be inform that even if you have recorded a customer payments in QuickBooks, it is not a guarantee that your customer's balance will be cleared or zero out. A payment cannot be applied directly to an estimate since it is a non-posting transaction. You'll have to create an invoice to record the sales transactions after your customer accepts the estimate you've sent to them. 

 

To zero out your customer's balance, here's how:

  1. Open the estimate.
  2. Click Create Invoice button.
  3. Choose Create invoice for the entire estimate.
  4. Review the details of the invoice.
  5. Click Save and Close

To pay the invoice, here's how:

  1. Open the invoice.
  2. Click on Receive Payments.
  3. In the Customer Payment window, review the payee information.
  4. Put a check mark on the invoice that will paid.
  5. Click on Save and Close

That should do it! This should get you on the right track of accurately managing your accounts receivables in QuickBooks Desktop. Wishing you continued success!

View solution in original post

qbteachmt
Level 15

I have two estimates that are marked "open balance" even though I have entered the payments. See Photo. Thanks.

@IamjuViel

 

Please Learn from this input.

 

@katyo24

 

Estimates are Planning tools. They are neither Paid or Not Paid. They represent the Plan; Sales get paid. What you show is an Open Estimate that was not used for Progress Invoicing, which is fine. You can use Estimate internally or to present to the customer. You can then Charge them from an SO or Actual Billable time & costs. Once you are Done, then, you open that Estimate and at the top, click on Make Inactive = Done.

 

Not everything you can add to Columns on Lists or reports, applies to everything you see there. Open Balance does not Apply to Estimates and to Checks you write, for example. Checks have no Paid Status, but on reports, they always show as Unpaid. They are just checks.

View solution in original post

2 Comments
IamjuViel
QuickBooks Team

I have two estimates that are marked "open balance" even though I have entered the payments. See Photo. Thanks.

Appreciate the screenshot you've provided, @katyo24.

 

I'm here to help walk you through clearing out the open balance in your customer's account. Let's get started!

 

Creating an estimate is one of the process in the workflow for recording your business' accounts receivables in QuickBooks Desktop. Here's the workflow:

  1. Create an estimate 
  2. Create a sales order 
  3. Create an invoice 
  4. Record a payment 
  5. Deposit customer payments

Please be inform that even if you have recorded a customer payments in QuickBooks, it is not a guarantee that your customer's balance will be cleared or zero out. A payment cannot be applied directly to an estimate since it is a non-posting transaction. You'll have to create an invoice to record the sales transactions after your customer accepts the estimate you've sent to them. 

 

To zero out your customer's balance, here's how:

  1. Open the estimate.
  2. Click Create Invoice button.
  3. Choose Create invoice for the entire estimate.
  4. Review the details of the invoice.
  5. Click Save and Close

To pay the invoice, here's how:

  1. Open the invoice.
  2. Click on Receive Payments.
  3. In the Customer Payment window, review the payee information.
  4. Put a check mark on the invoice that will paid.
  5. Click on Save and Close

That should do it! This should get you on the right track of accurately managing your accounts receivables in QuickBooks Desktop. Wishing you continued success!

View solution in original post

qbteachmt
Level 15

I have two estimates that are marked "open balance" even though I have entered the payments. See Photo. Thanks.

@IamjuViel

 

Please Learn from this input.

 

@katyo24

 

Estimates are Planning tools. They are neither Paid or Not Paid. They represent the Plan; Sales get paid. What you show is an Open Estimate that was not used for Progress Invoicing, which is fine. You can use Estimate internally or to present to the customer. You can then Charge them from an SO or Actual Billable time & costs. Once you are Done, then, you open that Estimate and at the top, click on Make Inactive = Done.

 

Not everything you can add to Columns on Lists or reports, applies to everything you see there. Open Balance does not Apply to Estimates and to Checks you write, for example. Checks have no Paid Status, but on reports, they always show as Unpaid. They are just checks.

View solution in original post

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