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WesN2020
Level 1

I incorrectly entered a checking account number for an employee. Can I get the money back%3F

 
1 Comment 1
ZuzieG
QuickBooks Team

I incorrectly entered a checking account number for an employee. Can I get the money back%3F

Yes, it is possible to get that money back through reversal, WesN2020.

 

If you accidentally entered the checking account number for an employee, you may be able to request a direct deposit reversal within 5 business days from the pay date to recover the funds.

 

Ensure that the original paycheck was not rejected. If the paycheck wasn't rejected, you can submit a reversal request between the third and fifth business days after the paycheck date. If the paycheck is rejected, a reversal is unnecessary, as the funds will automatically return to your bank account.

 

Here's how:

 

  1. Open your QuickBooks Online (QBO).
  2. Hover over the left corner, select Payroll, then click Employees.
  3. Choose Paycheck list.
  4. Tap the paycheck(s) you want to reverse. 
  5. Select the Actions ▼ dropdown and choose Reverse.
  6. From the Reversal reason ▼ dropdown, select the reason for the direct deposit reversal.

 

However, if you’re unable to initiate a reversal directly in QBO Payroll, you can submit a direct deposit reversal using our reversal form. If you’ve already submitted the reversal request, please check its status.

 

Once you’ve submitted the reversal request, you can proceed to update your employee’s account number.

 

Here's how:

 

  1. Navigate to the Payroll menu and select Employees.
  2. Select the employee's name.
  3. Scroll down and click the Payment method.
  4. Verify the employee’s bank details. If you need to update them, click Edit under How do you want to pay?, then enter the correct bank details.

 

Before we finish, consider QuickBooks Live Bookkeeping to simplify accounting, ensure accurate records, and gain professional support, freeing up time to focus on growing your business.

 

Let us know if you need further assistance by clicking the Reply button.

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