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You may be experiencing some browser-related issues, sarah120.
Before recreating the invoice, let's check to see if it was already send.
Let's log in to your QuickBooks account on a private window. It is where we can identify any browser-related concerns.
You can use these keyboard shortcuts to open one:
Once logged in, you can go to your customer's information and check the invoice. Here's how:
If it was sent, we can back to your regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.
We can also switch to a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari.
If you're unable to see the invoice, we can recreate and send it again.
In case you want to let your customers pay the invoice online, we can send an online invoice. You can check these articles for more information:
I'm just a post-away if there's anything that I can help. Keep safe!