Hi there, charlie31.
Sounds like possibly your inactive customers could be throwing off your customer list. Follow the steps below to resolve it.
- Select Sales or Invoicing from the left menu.
- Select Customers at the top.
- At the top of the customer list click the small gear and select Include Inactive.
- Click the customer you wish to restore; inactive customer will be noted as (deleted).
- Click the Make active button next to the customer name.
Please let me know if you have any other related concerns with navigating QuickBooks. I'm always here to help.