I keep getting an error message to "enter product or service" on a bill, but there is nowhere that asks to enter it. Can someone tell me how/where to enter it?

Good day, @CK737.

Let me help you record your bills in QuickBooks Online (QBO). 

You'll get this error message once you enter any details in the Item details section without selecting a product or service item. 

If you haven't created any items yet, simply follow these steps to add one.

1. Go to the Sales menu and select Product and services.
2. Click New, then choose the type of item you want to create.
3. Add your details and select Save and close.

Once done, create again a bill and select the item in the PRODUCT/SERVICE drop-down list. Enter the rest of the details, then click Save and close.

To know more about tracking bills and recording payments, you can check out this article: Enter and manage bills and bill payments in QBO.

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If you need any further help in managing your expenses in QuickBooks, just add your reply in this thread. I'm always here to help with the process. Have a nice day.

Hello, thanks so much for your explanation. Where your screen shot shots a drop down menu for products and services under Items, my screen has an open text box that says "description." I do have a list of 20-30 items in my Products and Services list (migrated over from Desktop for Mac, plus one that I recently created in QB Online for manual mileage). Is there a reason that this text box for Description is appearing instead of a pull-down menu for products and services?

trying to post a screen shot and not sure if it's going through

I have checked our records and found no reports from other users having an issue with the Product/Service menu, CK737.

Let's determine if this isn't a cache-related issue. There are times when too much-gathered data can cause unusual responses in the system.

Open your QuickBooks account using a private browser to rule out the possibility of a webpage issue. You can refer to these shortcut keys:

• Press Ctrl + Shift + P for Internet Explorer or Firefox.
• Press Ctrl + Shift + N for Chrome.
• Hold down Command + Shift + N for Safari.

If it works, you return to your main browser and clear the cache. This helps refresh the system, and you can work with a clean slate. You can also use other compatible browsers as an alternative.

Also, you may watch how-to-do videos related to your vendor transactions through this page: Expenses and vendors. 

If you have further questions about bills, please let me know. I'll be around to help you.