cancel
Showing results for 
Search instead for 
Did you mean: 
doublek35
Level 1

I keep getting an error message when I try to create an estimate. It says it can't gain access from the server. I need to submit estimates. What do I do?

 
2 Comments 2
4Gal
Level 11

I keep getting an error message when I try to create an estimate. It says it can't gain access from the server. I need to submit estimates. What do I do?

Try opening your QBO account on any private/incognito browser.

Jelayca V
QuickBooks Team

I keep getting an error message when I try to create an estimate. It says it can't gain access from the server. I need to submit estimates. What do I do?

I understand the importance of being able to create an estimate in QuickBooks Online, @doublek35. This is not the intended behavior, and understand the inconvenience this may be causing you.

 

Normally, you can create an estimate seamlessly. However, given that you encountered an error, we can perform some troubleshooting steps to determine if the issue is related to your browser.

 

To start, ensure that you have a stable internet connection and that your browser is up-to-date. Sometimes, a weak connection or outdated software can cause issues with accessing certain features in QuickBooks Online.

 

Moreover, you can open an incognito window. As some browsers may have settings or extensions that could interfere with the website's functionality. You can use the following keyboard shortcuts based on your browser: 

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session doesn't work, you can clear the browser's cache to help resolve issues with loading web pages and accessing features and improve the program's performance. Alternatively, you can also use other supported, up-to-date browsers as an alternative, which will provide the best and most secure experience with QuickBooks.

 

Here's an article guide you can visit anytime if you want to learn how to personalize and add specific info to your sales forms in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online

 

Just know that I'm always available to assist you further regarding your invoices. Feel free to click the reply button below to submit your response. Best regards.

Get answers fast!
Log in and ask our experts your toughest QuickBooks questions today.

Need to get in touch?

Contact us