I'm delighted to have you in the Community today, @rdobrusky. I'll point you in the right direction to get your query about incorrect subscription charges in your QuickBooks Online (QBO) account sorted out as soon as possible.
Before anything else, know that I can't provide you with our customer care team's email address. However, I can input the steps below so you can contact them. I'll input the steps below so you can proceed. To begin, here's how:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
See this article for more information: QuickBooks Online Support.
You can also use one of our tools to verify the subscription charges that you received. See this page for more information: Understand Intuit charges on your credit card or bank statement.
Additionally, I've got you this article that contains possible reasons for the incorrect subscription charges that you've received: How to understand your subscription rates and charges.
You can also check this page to help you manage your QBO account: Manage billing, payment, and subscription info in QuickBooks Online.
@rdobrusky, if you need further assistance with your billing subscription query in QuickBooks. You can always get back to me by clicking the reply button below. I'll make sure to get back to you right away. Take care, and have a nice day.
