I need to make payments; and it won't activate "Bill Pay for QuickBooks Online" to my account. What do I do?

You are not using QBO Simple Start, correct? Try opening your QBO account on any private/incognito browser. If the same error persists, sign up a separate Melio account for free to integrate with QBO.

https://affiliates.meliopayments.com/pricing

Hi there!

It is always our main priority to ensure your issue is addressed immediately. With that being said, I need a few information about the issue that you have with the online bill pay.

May I know what error message are you getting? Also, are you logged in to the QBO mobile app or on a regular browser? Any information will help me check for ongoing issues and reported cases related to your account.

In the meantime, try opening your QuickBooks in a private window. Unexpected behaviors in the program, are sometimes affected by issues in the web browser. This is because the cache will overwrite itself and will not delete any data over time. 

Private browsing prevents cookies from being stored on your computer, making it a great place to identify browser issues. Use these keyboard shortcuts:

Google Chrome: press Ctrl + Shift + N  
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N

If you can use online bill pay without any issues there, clear the browser's cache. Clearing the history or log of sites resolves most issues with the web pages.

I'm adding these articles for answers to frequently asked questions about Online Bill Pay.

• What is Online Bill Pay?
• Pay bills in Online Bill Pay.

If you have any other follow-up questions, please let me know by adding a comment below. I'm more than happy to help. Have a good one!

Hi Abegail, incognito mode didn't work, as I still don't the option to add "Bill Pay for QuickBooks Online"... see attached.

Please have someone from support log into the backend and add Bill Pay for QuickBooks Online to my account and stop this nightmare! Also Melio does not connect with my account either, it has an error too.

Please help!

Thanks.

@ychaudhry-fmcsta 

Where is your company located? US or another country? Is it possible that you are not using QBO US version.

This is not the type of situation we want you to be in.

We appreciate you carrying out my colleague's troubleshooting steps. We'll need to confirm that you've added a bank account to Online Bill Pay to pay bills. You can find the steps and details in this article: Add a new bank account in Online Bill Pay. If you've already set up a bank account before, I recommend contacting our QuickBooks Live Team. They can check and further investigate why you can't activate Bill pay.

You can also get in touch with Melio to connect your account. Allow me to demonstrate how to contact them.

1. Please click this link: Melio. This opens the QuickBooks Apps store.
2. Use the phone number or email address from the Contact section.
   

I'm adding these articles for answers to frequently asked questions about Online Bill Pay.

• What is Online Bill Pay?
• Pay bills Online Bill Pay.
•  

Aside from using Online Bill Pay, you can also pay contractors using direct deposit. Please browse this link for more details and how to set it up: Pay a contractor with direct deposit in QuickBooks Online.

As always, the Community is brimming with professionals who are knowledgeable in every aspect of QuickBooks, so please don't hesitate to contact us here if you have any questions. We're always happy to assist you on your way to victory. I wish you and your company continued success!

Hola

Hi there, Gilberto5.

Can you tell us more details if you also have the same concern with Bill Pay? We just want to make sure that we give you the right information to help you sort this out.

Please add a reply to share more details. We look forward to it. 

@Gilberto5 

Hola