I need to place my account on hold

1. Log in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Enter your concern, then select Let's talk.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.
   • Ask the community to get help from businesses like yours.

Support Hours

Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
Advanced, any time, any day

Hello @jrs.disney, you can suspend your account and avoid the monthly subscription by:

• Sign in as an Admin to your QuickBooks Online account
• Select the Gear icon in the top right corner
• Choose Account and Settings
• Click Billing and Subscription
• In the QuickBooks section, select Cancel
• Select Continue to Cancel, then Continue to Cancel again
• Finally, answer the exit survey questions - this feedback helps us make our Product better
• Then scroll down and select Confirm Cancel

You are able to resubscribe to the same account within 12 months of the day you cancel.

The instructions @Just_me mentioned also work if you want to speak with an agent!

If there is anything else I can assist you with, please let me know.