I paid a vendor using QB BillPay and they are stating payment was not received. Check was mailed, deposited, and vendor says not received. How can this be resolved?

It's not the experience we want you and your vendor to encounter, Lara. I appreciate you for adding detailed information regarding your concern.

Please know that our care team receives a high volume of concerns daily, causing some delayed callbacks. That said, I recommend contacting them again. This way, they can provide you with the status and lay-in information about the deposit.

You may also consider connecting with your bank for additional assistance tracking the funds.

Additionally, you can track your business income and expenses in a given timeframe by maximizing the Profit and Loss Comparison report in QuickBooks. This report provides a complete contrast of your business profitability and performance.

Keep us posted by replying to this thread if you have more concerns regarding your funds in QBO. I'm here to answer you and aid you with your queries.

Hi Ivan, 

Unfortunately, I do not have the time to call customer service again and be on the phone for another 2 hours like I was yesterday. Your customer service department was supposed to call me back with more information and I took them at their word they would. Our bank cannot help us. The check was cut from Intuit, Inc, so they do not have information on the check, only that the funds were removed from our account the day I scheduled bill pay. I find it hard to believe that Intuit, QB, offering bill pay would not keep a copy of the check on file for cases like this that could be fraudulent. 

HI Ivan, 

I do not have 2 hours (which is how long I was on the call yesterday) to call your customer service department back and start this whole conversation again. I was told she would be escalating this and I would receive a call back within 30-45 minutes. Our bank is unable to help us track this because our bank was not the one who issued the check. The check was cut/sent through Intuit, Inc, they cannot track this. The only thing my bank can see is that Intuit, Inc. removed the money from our account on the day I scheduled bill pay, after that it was in QB's hands. It just does not seem right at all to me that in cases like this (that could be fraud) you are unable to see a copy of the canceled check, who endorsed it, etc. 

@lara-workforcede 

Frankly, if the check had already been deposited, I'm not sure Intuit would have bothered to spend time to recover it. You should contact your bank immediately and ask them to recover the payment. Then you should consider using a 3rd party bill payment app to pay your vendors/contractors by checks. Some of our clients have experienced the same issues and took 1-2 months and the bill payment provider + bank helped to recover the funds.