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mjdonaldson
Level 1

I processed a bill through bill pay on 9/15/20 but the vendor still has not received. How can I/we check to see if it has been deposited? Has something changed with QB?

 
4 Comments 4
Rasa-LilaM
QuickBooks Team

I processed a bill through bill pay on 9/15/20 but the vendor still has not received. How can I/we check to see if it has been deposited? Has something changed with QB?

Thanks for visiting the Community, mjdonaldson.


We haven’t changed anything in regard to processing online bill payments. You can either go to the Online Bill Pay-Sent Payments tab or the Transactions tab to check the status of the entry. Let me help and guide you on how to do this in QBO.


For Online Bill Pay:

 

  1. Choose the New menu in the upper left to select Pay Bills Online under Vendors.
  2. Tap the Sent Payments tab.
  3. From there, you’ll see a list of all payments that were sent using Online Bill Pay.

In the Transactions tab:

 

  1. Go to the Expenses menu on the left panel to select Expenses.
  2. Look for the bill payment you’re working on and click on it to view more details.
  3. Choose See Confirmation.

Aside from this, you can also use the Payment tracker to verify the status of the entry. It lets you see when the bill payment is processed, sent, received, and cleared. online bill pay.png

Check out this article for more information about the status and go directly to the Payment tracker: Explained section: Using the Payment Tracker.

 

If bill payment doesn’t show, I recommend you get in touch with our QBO Care Team for further investigation. They have tools to help trace the transaction and what happened to it. Then, provide a resolution on how to resolve the issue.


To contact them:

 

  1. Tap the Help icon at the top to display the QB Assistant window.
  2. Hit the Talk to a human menu and enter the issue/topic.
  3. Follow the on-screen instructions to complete the process.
  4. From the option, select Message an agent for real-time assistance or Get a callback.

I'm adding an article that contains resources to help answer common questions about the payment feature: What is Online Bill Pay? 

 

Please know the Community has your back. If you have any QuickBooks concern, feel free to leave a comment below. I’ll get back to answer them for you. Have a good one.

Rasa-LilaM
QuickBooks Team

I processed a bill through bill pay on 9/15/20 but the vendor still has not received. How can I/we check to see if it has been deposited? Has something changed with QB?

Hello there, @mjdonaldson,

 

We're you able to perform the steps I shared on how to check the status of the bill payment? I'm here to ensure this issue is taken care of for you.

 

Let me know in the comment box if you have any clarifications or other questions. I'll get back to answer them for you. Enjoy the rest of the week.

mjdonaldson
Level 1

I processed a bill through bill pay on 9/15/20 but the vendor still has not received. How can I/we check to see if it has been deposited? Has something changed with QB?

No, I still cannot process a payment to a vendor through Bill Pay. I have followed all the instructed steps but continue to receive the "We're Sorry! We caught an unexpected error....Please close...contact customer support for assistance." message. Then the cycle starts again.

Mark_R
QuickBooks Team

I processed a bill through bill pay on 9/15/20 but the vendor still has not received. How can I/we check to see if it has been deposited? Has something changed with QB?

I appreciate you getting back to us and following the detailed steps on paying bills online, @mjdonaldson.

 

I've got your back on resolving online bill payment issues in QuickBooks Online.

 

One of the possible reasons why you've got the error after processing the online bill payment is that your browser stores frequently-accessed data, thus causing websites, like QBO, to act weirdly.

 

Let's try logging in to your QBO account using a private browser. This way, we can check if it's a browser data issue. 

 

Here's how:

 

  • Press Ctrl + Shift + N on your keyboard for Google Chrome and Mozilla Firefox
  • Press Command + Shift + N for Safari

If this works, it means that you need to clear the browser's cache so the system can start fresh. 

 

If you get the same result while using a private browser, I recommend switching to a different one.

 

If the issue persists, I suggest contacting our Phone Support Team. This way, they can further investigate this matter and provided additional troubleshooting steps to get this fixed.

 

Also, I've added these links for more details about this feature:

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.

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