I took a Quickbooks Online survey this weekend and didn't get my $15 e-gift card anyone know who to contact about this?

Thank you for participating in the survey, GhorbaTreasurer.

Yes, the survey is legitimate. To ensure to finish the whole process, I'd suggest retaking it. If you're unable to do so, it would be best to contact our QuickBooks Support Team to get this checked and investigated. They're equipped with tools to determine the main cause of this issue.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

To ensure that you'll be assisted on time, please see our support hours.

Also, I encourage checking our Help articles page to learn some tips and tricks in managing your QuickBooks account. From there, you can read great articles that can guide you through the whole process.

Please come back and keep us posted on your progress about finishing the survey. I'm determined to get this resolved.

Hi Charlene, I did talk to some who said he'd need to research it. He opened a case for it. That was about 4-5 hours ago.

Glad to know you're able to contact our phone support, GhorbaTreasurer.

I want to ensure this issue gets further investigated. I'd suggest reaching out to our QuickBooks Support Team again to determine the reason you're unable to finish the survey. Please ensure to provide the case number to our representative. It'll allow them to submit a ticket to our engineering team to alert them about the problem if necessary. 

I'd recommend following the steps shared above to reach out to our support.

Also, please visit our Video tutorials for QuickBooks Online page to watch step-by-step videos to learn your way around QuickBooks. This helps you mastered navigating the program.

I'm only a post away if you need more help in completing your other tasks in QuickBooks.  It's always my pleasure to help you out again.

Hi Charlene, I've not heard anything on my request. I'll take another look this afternoon.