I would like to accept American Express card payments on my invoices but it is not showing as an option.

Hello there, sarah.

You can easily add the ability to accept American Express cards from the merchant service center. Let me guide you on how to do it:

1. Sign in to the merchant service center.
2. Select Account, then select Account Profile.
3. From Payment Methods, select Add American Express.
4. Select Submit.

After that, you can follow these steps to activate invoice payments.

1. Go to Settings , then select Account and settings.
2. Choose the Sales tab.
3. Under Invoice payments, select Edit, then select the payment options you want.
4. Click Save.
5. Hit Done.

You can read this article for more details: Take and process payments in QuickBooks Online with QuickBooks Payments

In addition, you can consider checking this article to personalize and add specific info to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online

If you have further concerns about payments in QuickBooks Online, feel free to come back here in the Community. We're here to assist you 24/7.

Thank you! I was finally able to do it. I'd gone in several times before and the AE option just wasn't there! Than all of a sudden it was. Thanks again!

You're always welcome, Sarah.

I'm glad that the information shared by my colleague was able to help you resolve your concern. Rest assured that we'll remain dedicated to providing the best possible assistance.

If you have additional questions when managing customer payments or other related concerns in QuickBooks Online, feel free to revisit the Community page. We'll be around to help.

Question, I have a customer who prefers to pay with Amex, the email from the invoice shows the AMEX logo, but then he tried to pay with it, and it didn't accept it. I just now followed the steps to enable it. 

Is it an error to show the amex logo in the email?

Your efforts to resolve the AMEX payment issue highlight your commitment, Media. Let’s look at this together and find an effective solution.

To answer your question directly, the challenge your customer is facing with using their American Express (Amex) card is unrelated to the presence of the Amex logo on your invoice. Instead, it stems from the need to properly configure your QuickBooks Online (QBO) settings to accept Amex payments.

I appreciate you taking the time to follow the steps provided by my colleague regarding enabling the AMEX card as a payment method. To assist you more effectively, could you share your customer's experience when trying to make the payment? Specifically, is there an error message displayed when they select the Pay Now option?

If your customer encounters an error message, recommend that they carefully follow any accompanying directions to resolve the issue. If no specific guidance prompts, suggest them to clear their web browser cache to ensure the program runs smoothly.

Additionally, advise them to right-click the Review and Pay link in the invoice email and copy the URL to ensure a correct link. Also, it is crucial to ensure that your customer's web browser is up to date to prevent any unexpected issues.

If the problem continues, it would be helpful for them to check their card details against what their bank has on file. Common reasons for declined transactions include incorrect information or limits set by their card issuer. Encouraging them to contact their bank for further assistance is also beneficial.

For more comprehensive information about what to do if your customers can't pay an invoice you sent, I recommend checking out this insightful article: What to do if your customers can't pay invoices online. 

• Categorize online bank transactions in QBO
• Reconcile an account in QBO

Your financial journey deserves to be seamless and successful. If you encounter any obstacles with your invoice payments in QBO, please know I'm here to support you. Add the details below. I'm committed to providing you with the best assistance possible to resolve any issues or concerns you may have.