Hi, @topherfarrell.
I appreciate you for sharing some screenshots of the reports produced from QuickBooks Desktop (QBDT). I'm here to take care of your concern about the identical reports generated by two different users.
QuickBooks should generate the same information for identical reports as long as the users use the same filters and customization when pulling up the reports. If not, please ensure that both users run the report on the same accounting basis as it plays a big factor in causing the difference.
- From the report's page, go to the Report Basis section.
- Toggle the reporting basis Cash or Accrual and vice versa.
You can also check out this article for more information: Differentiate Cash and Accrual basis.
If the same result happens, I recommend letting these users perform the verify and rebuild process to narrow down the result. This tool self-identifies the most commonly known data issues within a company and self-resolves them.
Here's how:
- Open QuickBooks.
- Click on Window, then Close All.
- Go to the File menu, then click on Utilities. Select Verify Data. If you see:
- "QuickBooks detected no problems with your data," no further action is needed.
- A specific error message, there may already be an article for it. Try searching for it in our QuickBooks Desktop support site for specific instructions.
- "Your data has lost integrity," indicates there is data damage in the file. Continue to the steps below to Rebuild Data to correct the problem.
After that, let the users generate the report again. For more tips while running and customizing QBDT reports, you can check out the resources from this article: Understand reports.
Additionally, you can get more tips while handling your QBDT entries from this link: Find QuickBooks help articles, Community discussions with other QuickBooks users, video tutorials, a.... From there, select the topic you need help with such as account management, banking, and others.
If you have any other questions while running different reports in QBDT, please feel free to leave a comment below. I'll get back here as soon as I can to help you again. Have a good one!
