Hi there, dbean1823.
Welcome to the Community. To properly record the transaction, let’s navigate to the Credit Card Refund/Credit screen.
Here’s how:
- Go to the Banking menu at the top to choose Enter Credit Card Charges.
- In the Credit Card Refund/Credit screen, mark the radio button for Refund/Credit.
- Select your credit in the Credit Card drop-down.
- Choose the vendor’s name in the PURCHASE FROM drop-down and then enter the Date, Ref No, and Amount.
- If you want to take note of what happened to the transaction, enter it in the Memo field.
- Tap the Expense tab if the refund is not a product.
- Pick the correct category in the Account drop-down and then enter the amount in the Amount column.
- If it’s for a returned item, hit the Items tab to enter the product under the Item column.
- Type in the amount in the appropriate field.
- Click Save & Close.
For future reference, see the Record a vendor refund in QuickBooks Desktop guide. It provides an overview of how to enter a supplier refund depending on the situation.
If you have any clarifications or questions, post a comment below. I’ll get back to answer them for you. Enjoy the rest of the day.