IItem descroption not pulling to Invoice

@KandMAccounting   That is unusual.

Can you provide a screenshot of the Item's 'Edit Item' window?

Providing detailed information for each item in your entries ensures transparency. Let's troubleshoot this matter so your item descriptions appear correctly on invoices, KandM.

When you create or enter a description on your items page, that information will automatically appear when you select it while generating invoices.

Since you mentioned that it doesn't show up even though you verified it in your item settings, let's use the Verify and Rebuild Data tool. It helps identify and fix common issues in your company file that prevent the item description from showing up in your invoices.

To verify your company data, follow these steps:

1. Proceed to the Window tab, then Close All. 
2. Click on File and select Utilities.
3. Choose Verify Data. Hit OK. 

Now, let's rebuild your company data:

1. Go to the File menu, then choose Utilities.
2. Select Rebuild Data. QuickBooks will prompt you to do a backup before rebuilding your company file. Pick OK.
3. Save your backup, and OK. 
4. When the Rebuild has completed message appears, hit OK. 

If the issue persists, we can install the QuickBooks Tool Hub to utilize the Quick Fix My File and QuickBooks File Doctor utilities. It can help resolve company file issues.

Here's how to get started with the troubleshooting process:

1. Close your QuickBooks Desktop, then download the recent version (1.6.0.3) of the QuickBooks Tool Hub.
2. Please save it in an easily accessible location and open it (QuickBooksToolHub.exe). Follow the on-screen instructions to install it, agreeing to the terms and conditions.
3. Once complete, you can access the tool hub by double-clicking the icon on your Windows desktop

For detailed information on this process, refer to this article: Fix company files and network issues.

Moreover, here are some articles you can check out to help manage your sales and inventory in QuickBooks Desktop in the future:  

• Email sales forms, invoices, and statements
• Track sales tax on purchases from vendors
• Adjust your inventory quantity or value

Ensuring your invoices meet your expectations and providing your clients with all the information they need right at their fingertips is a top priority. If you need clarification on the steps or if new questions come up, I'm here to support you.