Im not seeing the emailed receipts from approved employees.

Hi there, vg125.

Let's open your QuickBooks Online (QBO) account via a private or incognito window. This way, we can roll out the possibility of a cache related issue. 

Cache stored for a while causes unusual behavior to your browser that can affect the views and performance of your QBO experience. To start, you may use these keyboard shortcuts in opening a private or incognito window:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If you're able to view the email receipts, then we'll need to clear your regular browser's cache. This will delete the browsing history and make your browser to function efficiently.

However, if the issue persists, I recommend using other browsers. This way, we can check if this is a browser-related issue.

 I have here the articles you can check to learn more about this feature:

• Add, delete, or change user access

• Email receipts and bills to QuickBooks Online

Stay in touch with me if you have additional questions about sending receipts. I'm here to answer them for you.

I have tried clearing cache in regular and ingonito window.  in Google, Edge and Firefox.  I dont see a big difference.  I'm still not seeing receipts for around 50 entries.    Can you see the emails with receipts on your end?

Hello, vg125.

I appreciate you taking the time to follow the troubleshooting steps outlined by my colleague above to display the emailed receipt.

You'll be able to email receipts or bills in QuickBooks Online. Please ensure that the fill size is between 46KB and 20 MB before emailing or forwarding the receipt, as this could be the reason it isn't uploading.

If everything meets the file size requirements, I recommend contacting QuickBooks Online Support because we can't see the emailed receipt here in the Community. Our support has the resources to double-check the information and submit a ticket for further investigation.

Here's how:

1. Go to the Help icon in the top right-hand corner.
2. Tap the Contact Us button.
3. Enter the question and press Let's talk.
4. Scroll down and choose to Get a callback or Start a chat.

Meanwhile, you may upload a receipt from your computer or Google Drive. For a comprehensive guide, see this article: Upload your receipts and bills to QuickBooks Online.

Once there are inside QuickBooks, you can now start the review process to ensure they are placed in the correct accounts: Categorize and match online bank transactions in QuickBooks Online.

You're welcome to post again if you need further assistance. We're always available to help you.