In the iOS app, when going into “reviewed” receipts, I can see the expenses but the receipt images don’t show up. How do I see the receipts?

Hi there, @rob118. I'd be happy to explain where the attachment is saved to.

The Receipt tab in QuickBooks Online helps you organize and manage your expense receipts all in one place. When you upload a receipt, it creates an attachment automatically. 

Once it's reviewed, the receipt will automatically get uploaded as an attachment to that expense transaction. To view the attachment, simply open the expense, and view the Activity section at the bottom of the page. 

Here's how:

1. Go to Menu.
2. Select Receipt Snap.
3. Choose the Reviewed tab.
4. Open the receipt.
5. Go to Activity.
6. Click the note to view the image.

You can also email your receipts or bills to QuickBooks. Check out this article: Set up the email forwarding feature.

Let me know if you have further questions about the Receipts feature. I'll be on standby. 

Followed the steps you had, and it was the same as what I was doing.

1. The receipt images are NOT available in the iOS app under Reviewed. They are under "For Review". So once you process them, they're not accessible. Under Notes & Attachments, it shows a blank box, then a valid looking file size, e.g. 299k | Modified ..., click on it says Expense and a blank box. Then further down under Activity ^ and then Note it shows a gey box and when clicking on that it shows the same Expense and blank box.

2. Trying to report the issues and then respond via the mobile login or iOS app also doesn't work very well. On my initial post to the Community support, it "created" an account for me "Rob118"... on the login screen it states "One account for everything Intuit, including QuickBooks." yeah, but... my Intuit login doesn't work when accessing the Community login screen... but it DOES lock out my account for 15 minutes. 

3. When doing forgot password my password, that does NOT reset my account... I'm still locked out for 15 minutes??? In fact once your locked out, YOUR LOCKED OUT! This isn't standard practice. Reset password should clear OUT the locked account status.

4. What did work, was using Chrome on a PC and then to "login" to the community board, again, via Community Login screen, does NOT work, but if I go to Quickbooks, use my QBO login, and then go BACK to the Community screen, it showed me as rob118?!?!?! Ok... yeah, but when I go to the login screen and use rob118 as the username, or @rob188 email address (which isn't valid) but the login says it's someone totally different, NOT me...

5. So logged in with my QBO account, then going back to the community board, and am able to post. Well hopefully Post will work, because last time I tried to Post on the iOS Safari browser it then errored, lost everything and gave me an ugly big red error screen.

6. I tried uploading screen shots, but it only allows one on iOS, plus crashed via iOS so wasn't helpful there.

Never had so much trouble trying to report an issue... smh. Sooo the big thing is Receipt images aren't accessible on iOS for Reviewed receipts.

Thank you!

We'd want to get this sorted out so you can review your receipts and categorize them as well, rob118. 

There are times that too much data in the mobile app can cause issues when performing a specific task. This might be the reason why you're unable to see the receipts as well as the issue when reporting the issue in the Community. 

 I'll share some steps that can resolve the most common data and performance issues when working in the QBO mobile app. 

First, make sure to update apps manually on your Apple device.

Second, you also need to make sure that you have the latest version of iOS. 

You can also clear the data in your mobile app. Just go to the main menu at the top right and select Help & Feedback. Then, tap Refresh Data and Refresh.

Once done, log back in and check if you can already see the receipts in the Reviewed tab. 

Let me also share these articles for more details and additional reference:

• Capture and Categorize Expense Receipts and Bills in QuickBooks Online
• Categorize and Match Online Bank Transactions in QuickBooks Online

We're always here and open round the clock if you still need more help with QuickBooks. Just add another reply below or post a new question in the Community.