INCORRECT Calculation on Standard Report = Why Won't QB fix it??

I can share some information on how to check the status of your case, @ktraina. 

To check the current status of your case, I suggest reaching out to our Customer Support team. They have the tools to verify the status of the case in a safe and secure environment. 

You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Click on the Contact Us button and provide some details about this concern.
3. Provide us with some information about your concern in the What can we help you with? box and click on Continue.
4. You'll now be provided options on how to connect to our Customer Support.

Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

In the meantime, refer to the following article to help you run other reports in QuickBooks Online: Create and manage reports. 

You can always get back to me if you have questions or other concerns by leaving a comment below. I'm always here to assist. Have a great rest of the day.

I appreciate your responding but I have gone through those options numerous times and spoken with customer support twice at length to zero affect - There is no means of submitting a ticket or getting a reference number and if there is then please share the screen to get to for that because I have tried.  Customer support didn’t even know how to escalate the issue and could not provide a ticket #.

QB- just fix the report ! 

While I appreciate your response, there is no way to do what you were suggesting. I have been through those options multiple times and have been on the phone with customer support for several hours. They are unclear on how escalate this issue they’ve never been able to provide a ticket number or show me how to submit a ticket despite asking.  The suggestion that I can follow this case is flat out untrue- having submitted the first time over a month ago and received no response.  If there is some link that you can provide please do so. Or better yet -just send this to someone of your team to fix this problem.  BROKEN REPORTS!

MaryJoD

Have you heard anything more on this issue?  I have still received nothing from customer support.  

Hi,@ktraina.

Thanks for reaching out to the Community,@ktraina. With regards to this issue, our agents are still monitoring the update from the developer or engineer. 

To check the current status of your case, I suggest reaching out to our Customer Support team

Here's how:

• Go to the Help icon to connect to a live support agent. 
• Click on the Contact Us button and provide some details about this concern.
• Provide us with some information about your concern in the What can we help you with? box and click on Continue.
• You'll now be provided options on how to connect to our Customer Support.

If you would like to speak to someone over the phone, you can contact support: QuickBooks Online Support

You can always drop a comment below if you need more help from us. We're just right here to assist you. 

Did you ever get help on this?  I am having the same issue and called QB with no help.

Hi there, @methdwman3.

We currently have an ongoing investigation about the incorrect calculation of an invoiced amount in the Estimates & Progress Invoicing Report by Customer report. Rest assured, our product engineers are diligently working on a fix to this issue.

To ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can also add your company file to the list of affected users and provide this investigation number for easy tracking: INV-71674. To reach them, you can follow the steps below:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
4. Select Contact Us.

You may also want to run and customize other reports in QuickBooks Online. This will help you view useful information about your business and transactions.

Thank you for your patience while we're working on this, @methdwman3. If you have any other questions about QuickBooks, feel free to them comment below.

I am also having the same issue and have tried repeatedly to get this fixed.  Please add me to the list of un happy QB users.  this is a very important report for my business.

Hello there, @AlainCap.

Let's reach out to our Customer Care team so you'll be added to the list of affected users regarding the ongoing investigation of the incorrect calculation of an invoiced amount in the Estimates & Progress Invoicing Report by Customer report in QuickBooks Online (QBO). 

Since the Community is a public forum, and we'll need to collect some personal information to pull up your account, I encourage you to reach out to our Customer Care team (if you haven't already). They can add you to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. To do this, here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message/Chat or Get a callback/Callback).

Once everything is all set, you may also want to check out this article as your reference to guide you in customizing reports to get awesome insights in QBO: Common custom reports in QuickBooks Online.

We appreciate your patience regarding this matter. If you have other reporting concerns in QuickBooks, please don't hesitate to let me know in the comments below. Take care, @AlainCap.

2 years later and this issue still exist. I just ran the "Estimates & Progress Invoicing Summary by Customer" report and the Invoiced Amount column is calculating the wrong value. How is it possible that this has not been resolved? This makes this report useless! Very frustrating.

I understand the challenge you're experiencing with this inaccurate value on the Estimates and Progress Invoicing Summary by Customer report issue, wrmd2012.

Based on our records, I can confirm that a recent investigation has been initiated to address the matter. I want to assure you that our team of skilled engineers is actively working on resolving the problem as quickly as possible.

I recommend contacting our customer care support so we can add you to the list of affected users, and we can notify you with updates on the progress as soon as we have more information or a resolution in place.

In addition, you can personalize and add specific details to your report that matter to you. Refer to this article for more information: Customize reports in QuickBooks Online.

If you require further assistance managing reports or related matters, reply to this thread. I am here to support you at any time.