Hi there, cameo530! Thank you for reaching out to the Community forum. We appreciate the detailed information you provided about missing information when creating an invoice from a sales order. Please know that experiencing QuickBooks challenges isn't what we want for you.
We have received reports that the information entered on a sales order's item-level custom field is not flowing over to the invoice's item-level custom field when creating an invoice from the sales order. To be added to the list of affected users, we recommend contacting our Live Support Team. We cannot provide an exact timeframe for resolution, but our engineers are working hard to resolve the issue as soon as possible. We will also send updates about the progress of the issue via email.
To contact support:
- Click on Help, then select QuickBooks Desktop Help.
- Choose Contact Us.
- Type your issue, then hit Continue in the description field.
- Click Message an agent.
Moreover, you can check out these articles for your reference in handling your sales transactions within the program:
cameo530, we are here to help you with any questions or concerns you may have about QuickBooks or related topics. Our team is available around the clock, so please do not hesitate to reach out to us anytime. We genuinely want to see you succeed in your business endeavors and look forward to supporting you along the way.
