Intuit Quickbooks Customer Service is the WORST EVER

Hello, kat_akg. 

I'd also get upset if I'm faced with an impossible procedure when I'll be doing something important on a software. 

You might've already tried these steps, but let's ensure your phone number is updated in the Payroll Settings page. You don't have to get the Desktop version to do this. That said, here's how you can update it: 

1. Click the Gear icon, then choose Payroll Settings.
2. Expand the Contact Information section
3. Enter the new phone number, then click OK.

You mentioned that you've already called countless of times. If you're still unable to change the phone number (or if you can't see the option), I'd recommend following up with our support agents. 

Use the same phone number you called or if you don't have it handy anymore, here's how you can contact us:

1. Click the Help menu. 
2. Select the Talk to a human option.
3. When asked, type "follow up with the phone number change" or something similar. 
4. Select the I still need a human option.
5. Click the Get help from a human link. 
6. Choose how you want to reach us. 

If you have a case number, provide it to the next available agent so they can read through the notes. Also, you can escalate your case to a supervisor if needed. 

If you need to do any other tasks in QuickBooks, you can visit our articles for guides. Browse for them from the general QuickBooks Online articles list page. 

I'm willing to listen if you have other concerns regarding our program. I'll address them accordingly and help you overcome any obstacles. 

I did change it and the process was infinitely more complicated and took WEEKS. The problem is that now, somewhere my old phone number is still attached to my account and no one at Intuit can figure out where or how. The only time my phone number pops up is during the final confirmation for my new bank account. Your system wants to text me a confirmation at that number. Everything is updated with my new number though. My last experience? 90 minutes with someone (I'm calling from overseas so this cost me about $50) and at the end of the call, they said - I did everything I can, but I really can't help you because I'm on the night shift. You'll have to call back and try with someone else. I also asked them if someone could manually enter my new account and he said because I don't have desktop, you won't offer me that service. EVEN TO FIX A PROBLEM THAT YOU CREATED. It's outrageous.

Would you stay on the phone with the "EXPERTS" for 2 weeks for hours and hours of each EXPERT treating my issue as a challenge. There is no way to speak to management or supervisors. They will not call you back. And the EXPERTS say even if they did they don't know how to do anything as far as technical support. Don't get me wrong the EXPERTS worked hard to solve the problem but they weren't willing to admit the program failed. AND 1 EXPERT got in trouble for trying to do what they advised her to do. Turned it against HER! We felt we were forced to move to "qb online".. They said they were doing away with DESKTOP and you had to go to the online subscription. It's been a nighmare.! It has put our company so far behind I don't know if I will ever get caught up on my work. AND we still haven't been migrated from online to the desktop 20-22. AND we paid for it! The last EXPERT said our "font" setting was too large to fit the "EXPORT" tool to work. We fixed it and they still won't help us. Has anyone else had this problem?