Invoice duplicated

BenTam · ‎December 14, 2018

I found a strange situation the the invoice 223379 is duplicated. Could anybody tells me how to fix it?

TIA

The invoice:

The customer:

Item report:

IamjuViel · ‎December 14, 2018

Pleased to have you here, @BenTam.

I appreciate you for the screenshot you've provided. By looking at it, I can see in here that the invoice item you've highlighted is not duplicate at all. It has two different description.

Please see screenshot below:

That should do it! If you're referring to something else, don't hesitate to leave a comment below. I'm always here to help you about managing your invoices.

BenTam · ‎December 14, 2018

Dear juVieIL,

Thanks for your reply. However, even with the screenshot , I don't really get the way of fixing, i.e. eliminating the duplication shown in the bottom figure. Could you tell me a bit more?

TIA

Anonymous · ‎December 16, 2018

Hello there, BenTam.

The screenshots really helped us to identify the issue. Allow me to chime in.

When I looked at the Item QuickReport, it shows two different line items for the same invoice number. Have you tried reviewing the other "The Hong Kong Institute of B" customer's transactions (based on your second screenshot)? It looks like there's an invoice created for this customer with the same invoice number.

Please come back with more details and we'll be glad to get this sorted out.

BenTam · ‎December 17, 2018

Hi Garlyn,

When I open the customer record, there is not way to display the invoices which we sent to him.

Is it possible for you posting a sample screen capture?

Anonymous · ‎December 17, 2018

Hi BenTam,

Thanks for your prompt response.

You said you've already open the customer record. Are you referring to the "The Hone Kong Institute of B..." customer? Did you try to filter the transactions to All? If so, but still unable to see the duplicate invoice, it could be a possible data damage.

Let's get this resolved by running the Verify and Rebuild tool. Before that, I'd like you to back up a copy of your company file. This is for protection against any data loss.

Once you've done running the tool, please run the Item QuickReport or customer report again to see if it resolves the issue.

I'll be right here if you need anything else.

BenTam · ‎December 18, 2018

Hi Garlyn

Already try the Verify and Rebuild tool. It does not find any problem, but the duplication still exists.

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Invoice duplicated