Invoice shows paid but recipient never received payment or notification it was paid.

I understand the need for customers to receive payment notifications, @rcchats. 

You'll want to consider letting your customers check their emails and then scan the Spam or Junk folders to see if these communications are routed to the wrong folder when they reach you. Sometimes the system accidentally adds a foreign email that uses a different server to those folders.

Additionally, you can check this article for other available solutions to successfully acquire emails from QBSE: 3 solutions for you when customers aren't receiving your emails.

You may also check this article in case you'd like to add older transactions to QuickBooks Self-Employed: Add older transactions to QuickBooks Self-Employed.

Do you have more questions about sending invoices in QuickBooks Self-Employed? Or do you have any additional QuickBooks-related concerns? Feel free to get back to me anytime. I'll be more than happy to assist you again. Take care, and enjoy your weekend! 

In this the invoice states paid but the customer never received a payment. Several invoices all for the same customer were paid so the bank info and email are all the same but one invoice even when it says it was paid wasn’t . Is the solution to remove that invoice and create a new one?

Thanks for coming back here and providing us with more information, @rcchats. Allow me to assist you further and make sure we'll be able to sort this out so your customer can already receive the payment.

Before we get started, are you the one who sent the invoice and should supposedly receive the payment from your customer? Or the other way around? Any additional information will be much appreciated. 

Nonetheless, whether it's you or the customer who should receive the payment, these key points can be applied both ways:

When using QuickBooks Payments, please know that deposits depend on the timeline of processing. If the payment was processed before 3 PM PT, it'll be deposited in the account the next day. Otherwise, it'll be deposited in two business days. Also, some banks may take longer to process the transactions. 

Additionally,  if there's an issue with a payment, it won't show up in a daily deposit and you'll receive an email from Intuit. You can check your email settings if you don't see any messages from us. 

However, if you or your customer doesn't have QuickBooks Payments, yes, we can consider deleting the invoice and creating it back again. 

You can refer to these articles to know more about QuickBooks Payments and how long it takes to get customer payments in your account after your process:

• Why are my funds on hold?
•  Find out when QuickBooks Payments deposits customer payments.

Moreover, I've included this article that'll help you complete QuickBooks Self-Employed tasks: QuickBooks Self-Employed Articles.

I'll be right here ready to assist you in case you have further questions about managing your invoices in QuickBooks Self-Employed. Just hit on the Reply button. Keep safe and have a good one.