Thanks for letting us know about the missing invoices on your QuickBooks Self-Employed account, erik27.
As per checking, we've received volumes of customers reporting the same issue when several invoices are not displaying in their company files. Don't worry, our product engineers are already aware of this unusual behavior and are implementing measures so you can get back to business seamlessly.
With that, I recommend contacting our Customer Care Team to have your account information added to the list of affected users. This way, you'll receive updates regarding the investigation status and ensure to keep you going when working with your QuickBooks tasks.
Here's how to reach them:
- Go to Help (?) and select Contact Us. If you’re using the QuickBooks Self-Employed app, tap the + button and click Ask QB Assistant.
- Enter Talk to a human and select Continue.
- Select which way you want to connect with us.
- Have us call you - Get a call from a support expert.
- Chat with us - Start a conversation with a support expert.
Additionally, I've added this reference to help you record customer payment transactions in your account: Record or attach expense receipts in QuickBooks Self-Employed. It also includes steps on how QuickBooks can record new transactions from images of physical receipts.
We appreciate your patience and understanding as we work on resolving this issue. We'll keep this thread open for any additional queries you may have. Feel free to leave them in the comments below. Keep safe!
