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Mythical madman
Level 1

Invoices not going through to clients. Even though they received past invoices at same email.

When I send an invoice it comes back as failed.
1 Comment 1
Rose-A
Moderator

Invoices not going through to clients. Even though they received past invoices at same email.

Hey there, Mythical madman.

 

We're receiving reports that other users are getting issues with invoices not going through. We would like to inform you that this has already been escalated to our Engineering Team.

This is in the process of being prioritized/investigated. Although this is being actively looked at, we do not have an estimated time of arrival (ETA) for resolution at this time. Rest assured that this is being worked on.

 

While they do, I would advise you to get in touch with our QuickBooks Support. This way our engineers can add your account information to the list of affected users and attach your case to the ongoing investigation. Any progress will be communicated via email.

 

Here's how to contact us: 


1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

 

In the meantime, you might want to visit the following write-up: Sales and customers. This will provide you links on how to manage your company income as well as resources about other customer-related concerns.

 

Please extend your patience while we're working on the permanent fix. Don't hesitate to drop me a reply if you have other concerns. Have a good one.

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