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XTREMEIT
Level 3

Invoices not showing totals

When doing an invoice the totals are not showing up on the bottom of the invoice where it normally is. Whats happening to the software?
2 Comments 2
LeizylM
QuickBooks Team

Invoices not showing totals

I understand the importance of ensuring your invoicing process runs smoothly, XTREMEIT. I'll provide details regarding this issue. 

 

At this time, we've received similar cases or reports about the missing total on invoices. I recommend contacting our support so they can add you to the affected users list. 

 

Here's how to reach them:

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Type in Talk to a human, then press Enter.
  3. Select Contact Support Team.
  4. Type again Talk to a human and click Contact Support Team.
  5. Choose a way to connect with us.

 

I've added this article for more information about recording payments you've received from your customers: Record invoice payments in QuickBooks Online.

 

You might want to check this article to know more about customizing sales templates in QBO: How to customize invoices, estimates, and sales receipts.

 

Let me know if you have questions about the invoice. I'm always here to assist. Have a wonderful day!

XTREMEIT
Level 3

Invoices not showing totals

My level of trust in Quickbooks is diminishing quickly with this software. Quickbooks is making my company and invoicing practices look like idiots. The cost of additional labor dealing with our customers far exceeds the amount we are paying for this software. Intuit has zero care to the damage it is doing regarding our reputation’s with our clients. The typical “boiler plate” response and follow ups that “We care” from Intuit is such a joke. 

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